thread Re: Text messages for online order status don't always go through in Payments Troubleshooting

Text messages for online order status don't always go through

paulr1 — Sat, 20 Sep 2025 13:05:41 GMT

I have run a few tests for the store I am setting up. In two instances I received a text message letting me know that the order was placed and that it was ready. In the last test I ran, I did not get any text messages.

Are there any settings I can look into to see why this might be?

Re: Text messages for online order status don't always go through

nika — Thu, 11 Jun 2020 17:46:44 GMT

Hey @paulr1- Not sure why you'd get some and not others. You were using the same phone number each time?

Re: Text messages for online order status don't always go through

paulr1 — Fri, 26 Jun 2020 16:28:29 GMT

Yes, the phone number was the same.

We turned off phone status messages for now. It's likely we won't try again until later in the season or maybe next season.

Re: Text messages for online order status don't always go through

Valentina — Sat, 27 Jun 2020 22:19:07 GMT

Jumping in for @nika here, @paulr1!

Have you tried running through any basic troubleshooting with your phone yet? I was recently having intermittent issues receiving text messages that were being sent to my phone - even though others confirmed they had successfully sent me texts.

I'd advise running through the recommended troubleshooting for your device, and possibly reaching out to your network provider. If everything looks good on that front, definitely reach out to our Support team so we can dig in with you here.