thread Re: Broken online store link - URGENT (Square dashboard link change?) in Payments Troubleshooting

Can I edit and update my old version of Square Online store?

jburge — Sat, 20 Sep 2025 13:03:15 GMT

I have one of the old Square store online sites and it will no longer let me edit it, is there a way to still use it rather than the Weebly store? Rather just edit the old one than start over. When I click on the online store button though there no longer seems to be a simple link to go to my old online store.

Online store changes

OffBeatEatz — Thu, 18 Jun 2020 21:28:34 GMT

This reply was created from merging an existing thread: Online store changes

It seems that the old Square online store is no longer available and starting today it seems that we can only access the Weebly store. Is there any way to get back to the original Square online store? We have multiple locations, and Weebly doesn't support having multiple locations.

old online store disabled?

kopilatte — Thu, 18 Jun 2020 21:42:22 GMT

This reply was created from merging an existing thread: old online store disabled?

is the old online store disabled in favor of weebly? I must missed the notification. Suddenly i couldn't access the online store from dashboard and it redirected me to weebly.
the problem with weebly is that i have 3 separates stores that is integrated in one dashboard.
Old online store can have three separate sites, but weebly can't.

Can no longer access my store

twistedSicilian — Thu, 18 Jun 2020 21:37:16 GMT

This reply was created from merging an existing thread: Can no longer access my store

The online store link from the dashboard now takes me to the new weebly store instead of my current store. I was assured this would not happen (force us to upgrade to the weebly site) during the covid crisis by a square specialist. Our restaurant is doing mainly online orders since we are not 100% open back up yet. I do not have time to dive into the new store setup, the first gen store works perfectly for what we are doing. The old store is still showing to customers, but I have no way of editing it now.

Broken online store link - URGENT (Square dashboard link change?)

ajconcepts — Thu, 18 Jun 2020 21:28:17 GMT

This reply was created from merging an existing thread: Broken online store link - URGENT (Square dashboard link change?)

Overnight you guys updated the online store link that comes to me via email as well as the direct link from the square dashboard. Before it would take me to a page where I can choose my store, but now it takes me directly to the weebly dashboard which I don't subscribe to. I can't access my online store to accept orders.

Help!!

Re: Broken online store link - URGENT (Square dashboard link change?)

TheScoopSpokane — Thu, 18 Jun 2020 16:55:30 GMT

Same thing happened to us. Both on-line stores are showing up to the public, but I can't access them or disable them.

Re: old online store disabled?

TheScoopSpokane — Thu, 18 Jun 2020 16:58:07 GMT

This is super frustrating! Our separate stores are showing up to our customers, but I can't edit or disable the stores!!

Online Store - original

staciacoop — Thu, 18 Jun 2020 21:32:29 GMT

This reply was created from merging an existing thread: Online Store - original

How do I get back to my original Online Store? it seems to have switched to weebly and I can't access my orders to print packing lists.

Re: Broken online store link - URGENT (Square dashboard link change?)

ajconcepts — Thu, 18 Jun 2020 17:58:05 GMT

I just got off the phone with tech support. They added a green "Orders" button to the squareup.com dashboard page where you can now accept or decline orders. You must migrate to the new weebly store unfortunately 😕

Re: Broken online store link - URGENT (Square dashboard link change?)

ajconcepts — Thu, 18 Jun 2020 18:00:02 GMT

she did say that you can call the help support number to get that store up and running in a "store" version and not a website version.

Cannot access old version of online store

SGJ663 — Thu, 18 Jun 2020 21:45:32 GMT

This reply was created from merging an existing thread: Cannot access old version of online store

As of yesterday, June 17th, my older version on the Square online store has disappeared. Customers can order however, I cannot update. Help! I need it back.

Re: Cannot access old version of online store

batwon — Thu, 18 Jun 2020 19:42:53 GMT

same here. I can not change time for pickup.

Re: Can no longer access my store

batwon — Thu, 18 Jun 2020 19:53:24 GMT

Same problem e. Please fix it.

Re: Can I edit and update my old version of Square Online store?

Valentina — Thu, 18 Jun 2020 21:18:39 GMT

Thanks for bringing this up in the Seller Community, @jburge.

What you were seeing is related to an issue we experienced between yesterday and today. Our engineers were made aware, and the issue should now be resolved. If you were unable to view your old online store, you should now be able to see it. We're sorry for any frustration this may have caused, and we thank you for your patience.

If you're still running into trouble with this, please reach out directly so we can dig in with you.

Re: Online store changes

Valentina — Thu, 18 Jun 2020 21:21:28 GMT

I've moved your post to this thread, as it sounds like you ran into this issue, @OffBeatEatz. You should now be able to access your old online store - definitely reach out if you're still unable to access it!

Re: Broken online store link - URGENT (Square dashboard link change?)

Valentina — Thu, 18 Jun 2020 21:27:38 GMT

Sorry for the troubles today, @ajconcepts and @TheScoopSpokane!

You should now be able to access you old online store(s) - our engineers were able to identify the cause of this issue, and it's been resolved. Please reach out directly if you're still having trouble accessing your old online store(s).

Re: Online Store - original

Valentina — Thu, 18 Jun 2020 21:31:15 GMT

It sounds like you ran into the issue addressed here in this thread, @staciacoop.

Sorry for any trouble this may have caused today! Please try accessing your old online store again, as things should be as they were. Reach out if you're still unable to access your online store, and we'll look into this with you.

Re: Can no longer access my store

Valentina — Thu, 18 Jun 2020 21:36:38 GMT

@twistedSicilian and @batwon -

We experienced an issue related to the old online store between yesterday and today that has since been resolved - it sounds like you were both affected by this. We're sorry for the confusion - you should now be able to access your old online store. Please be sure to reach out directly if you're still having trouble, so we can look into this with you.

Re: old online store disabled?

Valentina — Thu, 18 Jun 2020 21:42:02 GMT

You didn't miss any notifications - we had an issue with the old online store that has since been resolved by our engineers. I've moved your post to a thread where this issue was addressed, @kopilatte.

You should now be able to access your old online stores - please reach out if you're running into trouble still.

Re: Cannot access old version of online store

Valentina — Thu, 18 Jun 2020 21:44:51 GMT

What you experienced here was an issue that our engineers were able to look into, @SGJ663 - sorry for the troubles! Everything should now be working as intended, and you should be able to access your old online store. Please reach out to our Support team if you're still having difficulties here.