thread Re: Page views not matching visitors in Payments Troubleshooting

PAGE VIEWS ARE NOT SHOWING

LUSHKISSEZ — Sat, 20 Sep 2025 13:00:34 GMT

I published my website today, but it is not showing the page views. I know there are customers on the page because I have viewed the page from a different location and so has my siblings. Why is it not showing up on the dashboard

Re: PAGE VIEWS ARE NOT SHOWING

JustinC — Thu, 25 Jun 2020 19:55:48 GMT

@LUSHKISSEZ -

Eeekk! Sorry to hear your page views are not appearing. I'm not able to access your Online Store Dashboard from here, you'll need CS to take a closer look. Reach out here.

Page views not matching visitors

pawsandclaws — Thu, 02 Sep 2021 19:15:48 GMT

I’m having some issues with the reporting of page views - I’ve had around 1000 unique visitors this past two weeks but it can’t seem to tell me which pages they are viewing. It only reports 200 views on my homepage, and 30-40 on my other pages however the total number of page views doesn’t match the unique visitors or page views per visitor. It also is reporting 30 views on pages that there is no access to

The mobile app also only says I’ve had 30 views on my homepage - I can attribute at least 200 to ad clicks; plus my regular customers.

Is there anything I can do to make this more accurate?

Re: Page views not matching visitors

BernadetteA — Sat, 04 Sep 2021 16:06:21 GMT

Thanks for reaching out, @pawsandclaws and Welcome to the Community 🎉

I merged your post over to this board so we can keep track of the inquiries. As Justin stated above, I'm not able to view the account dashboard from here, and recommend reaching out to our support team when you get a chance.

Another recommendation is to use Google Analytics in place of, or in addition to, the default Insights tool. I believe Google Analytics will give you more of the specific information you are looking for.

You can add Google Analytics to your site using these instructions.

Re: PAGE VIEWS ARE NOT SHOWING

LiveGreen_Tom — Mon, 20 Sep 2021 04:56:26 GMT

I believe I am having the same issue. Does it take time for the number to update?

Re: PAGE VIEWS ARE NOT SHOWING

Ellie_ — Mon, 20 Sep 2021 18:23:04 GMT

Hi there @LiveGreen_Tom

Thank you for reaching out to us about this. It can take a full 24 hours for the page views to update. If you are still not seeing updated numbers, please reach out to our Customer Success team directly!