thread Re: Flat rate shipping is not showing up at checkout in Payments Troubleshooting

Flat rate shipping is not showing up at checkout

MarkMonlux — Sat, 20 Sep 2025 12:59:44 GMT

When customers go to check out the flat rate I set for shipping is not showing up.
When the order is completed the flat rate I set for shipping is not applied.
I'm getting stuck with the cost of shipping!

Re: Flat rate shipping is not showing up at checkout

AshleyK — Sun, 28 Jun 2020 19:45:58 GMT

Hi @MarkMonlux is there a way you can send me a screenshot of your delivery settings under Settings > Shipping? I want to check and make sure the issue isn't living in your settings. Also please try to blur out any sensitive information. Thank you!

Re: Flat rate shipping is not showing up at checkout

SCruzBalsamics — Thu, 30 Jul 2020 01:49:20 GMT

Hi Ashley,

Our flat rate shipping also disappeared when Square recently converted over to Weebly: All orders received before July 14, 2020 were fine. After that we had no new orders until July 25, 2020, which was the first time the flat rate shipping fee was not included. We did not change any settings between July 14 and July 25.

We are unable to find "shipping" under "settings". We looked at "account and settings."

Further, this solution also does not work because there is no "Commerce" section under "Home Menu:

https://support.squarespace.com/hc/en-us/articles/206540667-Setting-up-shipping-rates

At this point it appears as if it is some sort of glitch from when the shopping carts were converted over to Weebly,

Suggestions?

Re: Flat rate shipping is not showing up at checkout

SCruzBalsamics — Thu, 30 Jul 2020 01:51:34 GMT

The same thing happened to us. Did you figure out why the flat rate shipping disappeared?

The temporary solution we came up with is to tell our customers to email us their orders and we can send them an invoice through square that includes shipping. Like you we cannot lose out on our shipping fees.

Re: Flat rate shipping is not showing up at checkout

Valentina — Thu, 30 Jul 2020 21:55:40 GMT

Hi @SCruzBalsamics - I want to make sure we're on the same page here, since the article you linked is from Squarespace instead of from us, Square. You'll want to head to our Support Center for help with your Square Online Store - learn about shipping here!

It sounds like you're looking at the Account & Settings page within your Square Dashboard for your shipping settings. You'll instead need to click the Online Store button or link located on the homepage of your Square Dashboard to head to your Online Store editor instead. Then, locate the Settings section within this editor, and click Shipping.

I hope this helps! Feel free to give us a call if things are looking funky, or you're having trouble locating where to edit your shipping rates.

Re: Flat rate shipping is not showing up at checkout

polycyster — Tue, 08 Sep 2020 15:48:07 GMT

Hi, I have just changed our flat rate shipping cost and now it doesn't show up in the cart at checkout.

I've refreshed and used another device but it still doesn't show.

Re: Flat rate shipping is not showing up at checkout

Valentina — Sat, 12 Sep 2020 01:27:27 GMT

Are you able to share a link to an item that shipping costs aren't populating for here, @polycyster?

Re: Flat rate shipping is not showing up at checkout

ohiohurst — Mon, 14 Jun 2021 17:09:03 GMT

I am having this same problem and can not find Shipping under Settings.

Re: Flat rate shipping is not showing up at checkout

Joe — Tue, 15 Jun 2021 18:28:25 GMT

Hi there, @ohiohurst 👋 Just to be clear - are you looking at the Square Dashboard or the specific Online Store Dashboard? Feel free to throw up a screenshot of what you are seeing here so we can get some visibility!

Re: Flat rate shipping is not showing up at checkout

herbalrae — Thu, 01 Jul 2021 12:41:00 GMT

Help! The same issue is happening to me. I've set up flat rate shipping inside the online settings. I launch my products today, and shipping fee isn't showing up in the cart!

Re: Flat rate shipping is not showing up at checkout

BernadetteA — Fri, 02 Jul 2021 18:11:06 GMT

Sorry to hear, @herbalrae

Do you mind posting a link to one of the items on your site so we can take a look?

Thanks, and welcome to the community! 😊

Re: Flat rate shipping is not showing up at checkout

Daddynbella — Wed, 07 Jul 2021 02:40:53 GMT

Mine is showing up either, and I sell across various platforms. This is infuriating. Think I'll stick with Wix, where you can set your own shipping rates. Weebly is useless.

Re: Flat rate shipping is not showing up at checkout

Daddynbella — Wed, 07 Jul 2021 02:43:14 GMT

I also have been trying to do the same with no luck. While Square is ok for payments, Weebly is worse than useless and is was going to transfer my site on the weekend. Won't be happening now as the transfer is going to be cancelled. Going to stick with Wix.

Re: Flat rate shipping is not showing up at checkout

MrRBrown — Tue, 27 Jul 2021 15:07:36 GMT

Edited Reply...

I filled out address and Flat rate appeared after the city and zip was entered

Re: Flat rate shipping is not showing up at checkout

AshleyK — Wed, 28 Jul 2021 17:41:10 GMT

@MrRBrown thank you so much for letting us all know. I've marked your post as best answer so that it can help other sellers along the way. Also, welcome to the Seller Community!! 🙂

Re: Flat rate shipping is not showing up at checkout

EJ17 — Tue, 10 Aug 2021 23:04:21 GMT

I have done everything that I see and I still cant get shipping to show at checkout.

Re: Flat rate shipping is not showing up at checkout

Ellie_ — Wed, 11 Aug 2021 21:54:38 GMT

Welcome to the Seller Community @EJ17

I just did a test on your account and it does look like Shipping is showing. When testing from your end, are you adding an address into the shipping section? It will not show the shipping rate until an address is added.

Re: Flat rate shipping is not showing up at checkout

EJ17 — Thu, 12 Aug 2021 17:37:28 GMT

I just checked it and NO shipping is being added with a shipping address. I have a screen shot.

Re: Flat rate shipping is not showing up at checkout

EJ17 — Thu, 12 Aug 2021 18:01:39 GMT

I just checked again and there is not a box for the zipcode to be filled out

Re: Flat rate shipping is not showing up at checkout

Ellie_ — Thu, 12 Aug 2021 23:46:03 GMT

Oh no, I am not able to replicate on my end! In that case, I recommend reaching out to our Customer Success team directly so they can investigate deeper! @EJ17