Note Entry at Quick Order does not appear on receipt

Ciegaco — Sat, 20 Sep 2025 12:59:19 GMT

When I have used Square in the past year and use the Quick Entry option, I enter the dollar amount, and then can enter a "Note" that allowed me to describe what is purchased and what invoice number is being paid. After entering the card information and hitting "Charge" I would print a receipt on my printer. When the receipt printed, whatever my "Note" entry was appeared on the "Custom Amount" section of the receipt. Now all of a sudden it does not, and I need to physically write on the receipt the invoice number being paid. What changed? One clue might be that the Quick Entry now includes a box for tax and tip, which it didn't before. How can I get the printed receipt to include the information I put in the "Note" section of the Quick Entry data?

Re: Note Entry at Quick Order does not appear on receipt

AshleyK — Tue, 30 Jun 2020 11:53:17 GMT

Hey @Ciegaco how are you taking these payments and on what device? I can verify that the notes will print on a receipt for androids and digital receipts. I want to check and make sure you aren't using a different device.

thread Note Entry at Quick Order does not appear on receipt in Payments Troubleshooting

Note Entry at Quick Order does not appear on receipt

Re: Note Entry at Quick Order does not appear on receipt