thread Re: Online store doesn't work with Microsoft Explorer in Payments Troubleshooting

Online store doesn't work with Microsoft Explorer

mangiaatjdsu — Sat, 20 Sep 2025 12:58:25 GMT

I just setup an online store with weebly. For some reason the page won't display on Internet Explorer. I get the message, "there is a problem with this website's security certificate." If I continue to the site I get a 404 error. Works fine on firefox, chrome, safari.

Re: Online store doesn't work with Microsoft Explorer

mattd — Tue, 30 Jun 2020 18:08:24 GMT

Hi @mangiaatjdsu,

It is a known issue that Internet Explorer (IE) sometimes has with the stores. I wouldn't worry too much about this though, as IE only accounts for less than 1.5% of all internet browser usage and this is rapidly decreasing, as Microsoft Edge is the browser that is now packaged with Windows now. Microsoft is heavily encouraging people to download Edge in all of the IE documentation.

If you want to continue testing IE, you may want to make sure that it is updated to the most current version that was released on June 9, 2020. To be sure you have the latest version of Internet Explorer 11, select the Start button, select Settings > Update & security > Windows Update, and then select Check for updates.

Re: Online store doesn't work with Microsoft Explorer

sayra — Wed, 01 Jul 2020 15:26:24 GMT

Wow! @mattd. Your answer was great, you are correct. We really appreciate Sellers like you. Thank you for replying back to @mangiaatjdsu and helping him out. I'm sure many other sellers will benefit from this thread.

Let me know if you have any other questions.