thread Re: (Resolved 12/11/24) Meta Integration Issues in Payments Troubleshooting

(Resolved 12/11/24) Meta Integration Issues

IonaTeas — Sat, 20 Sep 2025 07:05:02 GMT

I've been getting this issue for the past week. It's rather irritating to be informed by customers that the site doesn't seem to be working as it used to, only to realize the Instagram feed hasn't been functioning and we can't reconnect our account no matter what we try.

Invalid Request: Request parameters are invalid: Invalid scope: user_profile

Luxurycloset — Wed, 11 Dec 2024 17:16:28 GMT

Instagram not connecting again. Getting this error code. Started with Instagram feed not working. was told to disconnect then connect again. Now its giving me this error code.

Invalid Request: Request parameters are invalid: Invalid scope: user_profile

Re: (Resolved 6/28) Meta Integration Issues

Deryn1 — Thu, 12 Dec 2024 06:55:11 GMT

Looks like it’s happening again. I’m guessing Insta have changed their API again and Square has not caught up yep!

Re: (Resolved 6/28) Meta Integration Issues

_Violet — Thu, 12 Dec 2024 15:59:47 GMT

Hi @IonaTeas @Deryn1 👋 I'm sorry to hear that you both ran into this issue.

There was actually a Meta outage yesterday, which in turn, impacted our Facebook and Instagram integrations. Yesterday evening, our engineers confirmed that the issue was stable. Taking a look at Meta's Status Page today, it seems they've resolved nearly all issues on their end 🙂

I hope this information is helpful, but please do let me know if you are still experiencing any issues with Meta integrations at this time.

Re: (Resolved 6/28) Meta Integration Issues

Deryn1 — Thu, 12 Dec 2024 20:52:01 GMT

Thank you for the update. I’m afraid it’s still not working. In fact it looks like my web page is no longer connected to Instagram. So I don’t think this is related to the outage rather a bigger problem with the connection.

Re: (Resolved 6/28) Meta Integration Issues

Deryn1 — Thu, 12 Dec 2024 20:54:28 GMT

This is what my instagram page currently looks like

Re: (Resolved 6/28) Meta Integration Issues

Luxurycloset — Fri, 13 Dec 2024 02:45:11 GMT

It’s still not working for me either.

Re: (Resolved 12/11/24) Meta Integration Issues

johnobc — Fri, 13 Dec 2024 17:26:37 GMT

👋 I'm a PM on Square Online. @Deryn1 you're correct - there was an API change and we're working to get everything back up and running. We'll be sending out more info shortly and are working to get this fixed ASAP.

Re: (Resolved 12/11/24) Meta Integration Issues

Clement_323 — Fri, 13 Dec 2024 17:37:58 GMT

Thanks for the update! Appreciated.

Re: (Resolved 12/11/24) Meta Integration Issues

Deryn1 — Fri, 13 Dec 2024 22:16:27 GMT

Thanks for the update!

Re: Invalid Request: Request parameters are invalid: Invalid scope: user_profile

MayaP — Sat, 14 Dec 2024 00:20:19 GMT

Hey @Luxurycloset , I went ahead and merged your post to this thread. I apologize for any inconvenience! Our team is working to resolve this!

Re: (Resolved 12/11/24) Meta Integration Issues

Luxurycloset — Tue, 17 Dec 2024 01:11:49 GMT

any updates yet as of Monday December 16th? Still not working.

Re: (Resolved 12/11/24) Meta Integration Issues

johnobc — Tue, 17 Dec 2024 18:35:10 GMT

Thanks for your patience here - we just pushed a fix for this. One thing to note is you will have to reauthorize your Instagram account. We'll be sending out comms shortly about this but figured I'd respond here first!

Re: (Resolved 12/11/24) Meta Integration Issues

Luxurycloset — Thu, 19 Dec 2024 21:13:46 GMT

It's working!! Yay Thx

Re: (Resolved 12/11/24) Meta Integration Issues

Deryn1 — Sat, 25 Jan 2025 21:34:33 GMT

Hello, looks like the Insta API is down again? 3 times now is as many months! Connection between insta and website is no longer working. Please can you take a look into this? Thanks.

Re: (Resolved 12/11/24) Meta Integration Issues

Deryn1 — Sat, 25 Jan 2025 21:35:11 GMT

Hello, looks like the Insta API is down again? 3 times now is as many months!

Re: (Resolved 12/11/24) Meta Integration Issues

johnobc — Mon, 27 Jan 2025 15:20:33 GMT

@Deryn1 we had an outage for about 40 minutes on Saturday. All resolved now but if you tried the API during that period of time, you likely had an issue. I am seeing the Instagram section load on your site.

Re: (Resolved 12/11/24) Meta Integration Issues

Deryn1 — Mon, 27 Jan 2025 19:42:10 GMT

Thank you!

Re: (Resolved 6/28) Meta Integration Issues

JMCStudio — Sun, 09 Feb 2025 17:55:31 GMT

I posted an issue regarding this integration, I am not able to get my square appointments to connect to my Instagram and I am getting progressively more and more frustrated. I think someone moved by issue to this thread, but the answer is from 2024... I am posting this on 2/9/2025. What do I need to do to get this working?

Re: (Resolved 6/28) Meta Integration Issues

Deryn1 — Sun, 09 Feb 2025 19:08:53 GMT

Yep, not working again. it is at least consistently unstable.