thread Re: My site is not secure in Payments Troubleshooting

My site is not secure

flatboat — Sat, 20 Sep 2025 12:57:51 GMT

I'm getting an error saying that my site is not secure. I have the DNS records set up as specified in the Website/General Settings/Customize Site Address section. I noticed that the SSL certificate for the site doesn't match the hostname used on the site. (When I click on the error in my browser which shows the certificate info, my domain is not listed in the Subject Alternative Name section. Instead, it shows editmysite.com, weebly.site, weebly.com, etc.) I've tried to set up my own domain again through the Customize Site Address. I submitted this over 48 hours ago, and the error is still happening. How can I get the SSL certificate to include my hostname?

Re: My site is not secure

flatboat — Wed, 01 Jul 2020 21:45:40 GMT

My website is flatboatfairtraders.com. I've already followed all of the steps here: https://www.sellercommunity.com/t5/Questions-How-To/Online-Store-Why-does-my-site-show-as-not-secure/m-p/172048#M66295

Re: My site is not secure

flatboat — Thu, 02 Jul 2020 13:54:47 GMT

Okay, the Subject Alternative Name is now pointing to my domain name. I guess waiting 60 hours instead of 24-48 did the trick.

Re: My site is not secure

ashc — Fri, 03 Jul 2020 12:05:55 GMT

Hey @flatboat,

I'm glad to hear it finally came through but sorry to hear it took that long for you.

I've rarely seen it happen but sometimes it does unfortunately. Glad to see you're in business though!