thread Re: Exchange option not available, using square terminal in Payments Troubleshooting

Exchange option not available, using square terminal

Julieinmarfa — Sat, 20 Sep 2025 12:56:18 GMT

Everything is updated and the exchange button still doesn’t show up when I go through Transactions. I’m using the terminal, not an iPad or iPhone. Thanks for any help.

Re: Exchange option not available, using square terminal

Alex_ — Mon, 06 Jul 2020 22:47:26 GMT

Hello @Julieinmarfa,

Thank you for posting in the Seller Community. Happy to look into this.

Did this option appear in a previous version, or was it advertised somewhere that an exchange button should appear now? At one point should the exchange button appear?

Please let me know if you have any other questions by replying to this thread.

Re: Exchange option not available, using square terminal

JUYBoutique20 — Thu, 08 Apr 2021 04:46:52 GMT

Is the even exchange option available on the square terminal yet? If not will it ever be available on it?

Re: Exchange option not available, using square terminal

JustinC — Thu, 08 Apr 2021 18:32:40 GMT

Exchanges are doable only with the Square for Retail app which isn't integrated with the Square Terminal yet. @JUYBoutique20.

We're working to bring Retail to the Terminal in the near future.

Re: Exchange option not available, using square terminal

victorial — Tue, 22 Nov 2022 16:44:36 GMT

Hi Jacqueline! Following up here, last month we launched Square for Retail on Square Terminal -- so you should now be able to process Exchanges on your device if you subscribe to Square for Retail Plus. Hope this helps!