thread Re: not receiving text notifications in Payments Troubleshooting

not receiving text notifications

Michelle122 — Sat, 20 Sep 2025 12:54:58 GMT

I have one client that when I try to send a text notification of her appointment it doesn't allow me to send a notification from my phone. It says no notifications (preferred). I can change it on the computer but it always goes back to that setting. Can you help me change the setting to text notifications?

Re: not receiving text notifications

Kassi_ — Thu, 09 Jul 2020 14:31:10 GMT

Hey @Michelle122 -

Welcome to the Community!

Make sure the phone number allows text messages=.

If it does, then I would recommend calling our Support Team directly. They will be able to dive into this issue a little deeper, since this is account specific.

Thank you!