thread Re: Weebly Store shows item variation as "not available" instead of "Add to Cart& in Payments Troubleshooting

In "Square Online checkout", item listed as "Not Available"

STACHT — Sat, 20 Sep 2025 12:54:00 GMT

The title of this thread has been edited by a Square Moderator from the original: "In "Square Online checkout", item listed as "Not Available". Bug?"

In "Square Online checkout", I had an item which had "Not Available" on the blue button. It is set as "Visible" and there are no inventory controls. I had been trying to get an answer from "Support" for a week and never got one. But I just looked again now and it "magically" appears to work. But I'm worried this will happen again. I have received no response about why an item appears as "Not Available".

Weebly Store shows item variation as "not available" instead of "Add to Cart"

t1m — Sat, 19 Sep 2020 01:55:32 GMT

For some reason, several newly added variations to an item are showing up as "not available" when selected from the item page, instead of "add to cart".

I'm syncing from Square to the store, and the item showed up in the store but when viewing in Item Library in the store the Stock column shows a dashed line instead of the item count. Which should be one (1). Further, when I try to adjust the stock w/in Square Online it seems to see that there is 1 variation but it's not seeing the item as available in any location. Yet when viewing in Square, the variation shows available.

Variations in Square

I've had several customers tell me today that the "Checkout" option wasn't available, but after trying several times it was. This sounds like Square has been having some sort of issues broadly, so maybe my issue is w/ square and not so much my site?

Note, since the free square version doesn't facilitate farm items (pork) sold by the pound I'm creating individual variations named based on the weight of the package, priced based on a manual calculation of weight x price/lb.

Re: In "Square Online checkout", item listed as "Not Available". Bug?

MHSGradNight — Mon, 21 Sep 2020 20:50:55 GMT

I am having the same issue. Items are all visible, no inventory control, location is set, went through each item to set as visible, and through the online item dashboard to selected all to Mark as visible. Visible to add to my cart one minute...not available the next. WHY???

Re: In "Square Online checkout", item listed as "Not Available". Bug?

CRHSTennis — Tue, 22 Sep 2020 13:22:42 GMT

I am having the same problem. Most of my merchandise says it is unavailable. Should not be. All the settings are the same for all the products, and yet some are available, some are not. Need help ASAP!!

Re: In "Square Online checkout", item listed as "Not Available". Bug?

isabelle — Tue, 22 Sep 2020 17:31:17 GMT

Hey @MHSGradNight and @CRHSTennis-

Thanks for posting in the Seller Community.

Can you verify that you tried the solution listed in this thread?

Let me know 👀

Re: In "Square Online checkout", item listed as "Not Available". Bug?

MHSGradNight — Tue, 22 Sep 2020 19:15:44 GMT

@isabelle do you mean this suggestion?

Click Home (top left, beside the Weebly logo).
From the menu click Store > Setup > Square Sync.
Select Settings from the top of the next screen.
Toggle off Mark newly imported items as unavailable online.

First, I don't have a menu item that says "store" so I'm lost from step two... What I did try was going into my Home dashboard / Items / each specific item and make sure that I had selected all locations. That seemed to fix it. for now...

Re: In "Square Online checkout", item listed as "Not Available". Bug?

isabelle — Wed, 23 Sep 2020 14:11:55 GMT

Hey @MHSGradNight-

I went ahead and updated that thread to have the most current instructions. Sorry about that. They are as follows:

Click Online within the Square Dashboard.
From the Square Online overview page, go to Settings > General > Square Sync.
Uncheck the mark newly imported items as unavailable online option.

Glad to hear that worked. Let us know if this issue occurs again.

Re: In "Square Online checkout", item listed as "Not Available". Bug?

MHSGradNight — Wed, 23 Sep 2020 06:06:38 GMT

@isabelle Thanks. I did not see the square sync until I clicked also on "General" under the settings, then it popped up as an option and I found the box to unmark. thank you!

Re: Weebly Store shows item variation as "not available" instead of "Add to Cart"

isabelle — Wed, 23 Sep 2020 14:32:14 GMT

Hey @t1m-

Thanks for posting in the Seller Community!

I was just speaking with another seller in this thread about the 'not available' issue, and we were able to find a solution. Please take a look at the best answer in this thread for instructions and let me know if that resolves the issue.

Re: Weebly Store shows item variation as "not available" instead of "Add to Cart"

BruceKeith — Fri, 25 Sep 2020 06:12:15 GMT

I have the same problem with items displaying as unavailable. I have turned off the "display new items as 'not available.'" I have tried adjusting inventory levels. Neither solutions have worked. The problem appears in the second website created in the account. This is what appears:

Re: Weebly Store shows item variation as "not available" instead of "Add to Cart&

MHSGradNight — Fri, 25 Sep 2020 14:27:05 GMT

@BruceKeith I had the same issue and the checkbox solution for "display new items as 'not available.'" did not work for me either. II did two things (not sure which one or if both were needed). (1) I went to my HOME / ITEMS and into each item to make sure that BOTH locations were selected, as we have our actual location and then our pick up location as two different addresses; and (2) I went to my ONLINE / ITEMS / SITE ITEMS and into each item to make sure that "This item is set to visible on all websites" is selected (it's under visibility).

Re: In "Square Online checkout", item listed as "Not Available". Bug?

CPStudio — Fri, 25 Sep 2020 15:34:25 GMT

I'm having the same issue. I have followed suggested best answer, but item still shows as unavailable.

Re: Weebly Store shows item variation as "not available" instead of "Add to Cart&

BruceKeith — Fri, 25 Sep 2020 22:07:57 GMT

@MHSGradNight thanks for the suggestions, but they did not solve the problem for me. I have set all of the items to "All Locations", I have set visible to "all websites, I have ensured that the website is not set to present new items as "unavailable, I have tried adding inventory to items. None of these seem to have worked. I'm getting very desperate. I have noticed that upon deleting and recreating the items (which have a single price), the item reverts to presenting a dropdown option for price, but there is nothing showing in the dropdown.

Re: Weebly Store shows item variation as "not available" instead of "Add to Cart&

BruceKeith — Fri, 25 Sep 2020 23:02:39 GMT

I got it! The problem was the "site visibility" of the global "Pickup & Delivery Locations" needed to be set to all locations. Very similar to the suggested solution. Online\Settings\Pickup & Delivery\pick a pickup location and edit "site visibility" to include all websites.

Re: In "Square Online checkout", item listed as "Not Available". Bug?

btroop — Sun, 27 Sep 2020 18:26:51 GMT

I am also having this issue. I followed the suggested best answer, but all my items still show as not available.

Re: In "Square Online checkout", item listed as "Not Available". Bug?

efnypizza — Mon, 28 Sep 2020 00:02:05 GMT

Hi. I tried the solution to toggle the switch to make new items available and it still doesn't work.

Re: Weebly Store shows item variation as "not available" instead of "Add to Cart&

cog — Tue, 29 Sep 2020 05:54:37 GMT

Thank you - that worked for me.

Re: In "Square Online checkout", item listed as "Not Available". Bug?

AshleyK — Tue, 29 Sep 2020 16:37:33 GMT

@btroop and @@efnypizza I would recommend reaching out to Support if your items are still showing as unavailable as there may be other things going on with your account. Thank you!

All Items listed as "Unavailable"

MMHDCafe — Mon, 05 Oct 2020 18:51:49 GMT

Our Cafe items are all listed as "unavailable" online for both of our locations. We were able to process 10 orders before the site stopped working. After a check through our items and checkout settings, everything is set in place to take orders. Any idea what could be causing the items to turn "unavailable" all of a sudden?

Re: All Items listed as "Unavailable"

ashc — Tue, 06 Oct 2020 11:31:22 GMT

Hey @MMHDCafe.

I moved your post to one of the existing threads for this question.

Also check out this thread too to make sure your items are set up correctly.