thread Re: Order Tickets: Ship To Name in Payments Troubleshooting

Order Tickets: Ship To Name

mainstreetbook1 — Sat, 20 Sep 2025 12:53:50 GMT

Hello! I want to use the option "automatically print order tickets" on my Square stand when we receive an order on our square.site. I want to use this information to communicate to our delivery personel. The problem is that the name under Ship To: on the ticket says "(null)(null)". I assume that this is some sort of bug, as all the other shipping information comes out correctly.

Re: Order Tickets: Ship To Name

isabelle — Sun, 12 Jul 2020 22:24:23 GMT

Hey @mainstreetbook1!

Thanks for posting in the Seller Community.

Just to be clear here, you're saying within the app, you're seeing the words (null)(null) where you usually see contact information? Have you tried deleting and reinstalling the app when you have no payments pending in offline mode? Let me know! ✨