thread Re: Cha-Ching Notification Sounds on Weebly App in Payments Troubleshooting

Cha-Ching Notification Sounds on Weebly App

Richmenlooks — Sat, 20 Sep 2025 12:53:41 GMT

My weebly app recently updated and now I no longer get the cha-ching notification sound when I receive online orders. Is there anyway to enable that sound notification again?

Re: Cha-Ching Notification Sounds on Weebly App

Suttle — Sat, 11 Jul 2020 06:44:12 GMT

Yes, same issue here, we are no longer notified audibly at the POS counter. This is a critical feature when one person is working the station and doing other tasks. In fact, a selection of louder or longer notification sounds would be real helpful!

Re: Cha-Ching Notification Sounds on Weebly App

Kobra916 — Sat, 11 Jul 2020 21:16:02 GMT

I'm not receiving any notifications of any new online orders... it's entirely frustrating how buggy the app is behaving.

Re: Cha-Ching Notification Sounds on Weebly App

Cincybookbus — Sun, 12 Jul 2020 02:10:52 GMT

I am also experiencing this same issue. Please advise how we fix this situation.

Re: Cha-Ching Notification Sounds on Weebly App

Alex_ — Sun, 12 Jul 2020 17:47:19 GMT

@Richmenlooks,

This definitely sounds frustrating, and you're not the first to report it. Our teams have been notified and we recommend installing the next Weebly App update as soon as it becomes available.

Please let me know if you have any other questions by replying to this thread.

Re: Cha-Ching Notification Sounds on Weebly App

Richmenlooks — Mon, 13 Jul 2020 22:28:40 GMT

@Alex_ Awesome! Do you know when the next app update will be?

Re: Cha-Ching Notification Sounds on Weebly App

Alex_ — Mon, 13 Jul 2020 23:14:11 GMT

@Richmenlooks,

We do not have a public timeline at the moment with app updates, being that they all must undergo an approval process by Apple or Android. I would do a regular check every morning on your device if you do not have automatic updates turned on.

Re: Cha-Ching Notification Sounds on Weebly App

nateyandbode — Sun, 06 Sep 2020 00:22:14 GMT

My app stopped sending notifications for new orders recently as well. Has there been any update on this? Thank you!

Re: Cha-Ching Notification Sounds on Weebly App

WALavender — Mon, 07 Sep 2020 03:13:21 GMT

Having the same issue. Uninstalled and reinstalled the app and also turned notifications off and back on, but neither of these solved the issue.

Re: Cha-Ching Notification Sounds on Weebly App

Joe — Mon, 07 Sep 2020 19:10:06 GMT

Strange indeed, @WALevender - good call trying the uninstall and install. Would you also give a shot to the troubleshooting steps listed here? They've been proven to weed out any outstanding software glitches.

Keep us updated!

Re: Cha-Ching Notification Sounds on Weebly App

WALavender — Mon, 07 Sep 2020 19:28:06 GMT

The problem has been in the Weebly App, not the Square App. Nonetheless, I've assure that I'm also logged into the Square App and that it's up to date.

Re: Cha-Ching Notification Sounds on Weebly App

Joe — Mon, 07 Sep 2020 19:43:32 GMT

@WALavender - the troubleshooting for the Weebly app is identical for the POS app, as well. The resource listed above will not only insure that the app is up to date in terms of software, but also that your device itself is running the most up to date version as well.

Re: Cha-Ching Notification Sounds on Weebly App

WALavender — Mon, 07 Sep 2020 19:47:15 GMT

Everything is up to date, so it sounds like I'll be waiting with a lot of other users until Weebly and Square resolve the problem with a new update.

Re: Cha-Ching Notification Sounds on Weebly App

nateyandbode — Tue, 08 Sep 2020 21:02:39 GMT

Yes, I'm having the same issue with the Weebly app. It was working fine until maybe a week or two ago? Then it just suddenly stopped giving notifications. I updated, as well as deleted and reinstalled, but neither resolved the issue.

Re: Cha-Ching Notification Sounds on Weebly App

isabelle — Thu, 10 Sep 2020 17:40:46 GMT

Hey @nateyandbode-

Thanks for posting. This is a bug within the app that causes notifications for new orders to not appear. Our Engineering is aware of the issue, and working hard to implement a fix. I'll post in this thread when I have an update. Thank you for your patience!

Re: Cha-Ching Notification Sounds on Weebly App

AshleyK — Sun, 13 Sep 2020 14:35:31 GMT

Hey, guys! Just touching base that this issue has been resolved. You might see notifications for old olders while it went through the queue, but otherwise it’s a done deal.

Thanks!

Re: Cha-Ching Notification Sounds on Weebly App

WALavender — Sun, 13 Sep 2020 20:05:43 GMT

Thank you! It was nice to hear the cha-ching again!

Re: Cha-Ching Notification Sounds on Weebly App

Joe — Mon, 14 Sep 2020 11:29:37 GMT

We love it! Glad it's back for you, @WALavender! Don't hesitate to reach out if anything else comes up 📈

Re: Cha-Ching Notification Sounds on Weebly App

nateyandbode — Fri, 13 Nov 2020 23:58:44 GMT

This issue just returned for me. It had been working fine, but for the past 2-3 days, I’m not getting notifications again. Any ideas?

Re: Cha-Ching Notification Sounds on Weebly App

Richmenlooks — Sat, 14 Nov 2020 00:11:49 GMT

I also stopped getting the sound notifications again in the last few days. @Alex_ @Joe is there a solution to this issue?