thread Re: My text messaging isnt working? in Payments Troubleshooting

My text messaging isnt working?

HWPZEBRAHERD — Sat, 20 Sep 2025 12:53:26 GMT

I opted in for the text messaging instead and I texted the number and got no response at all is there any way to correct that

Re: My text messaging isnt working?

AshleyK — Mon, 13 Jul 2020 15:08:01 GMT

Hey! Can I get some more detail as to what you are referring to? Are you using Square Appointments and if so, have you contacted the customer to see if they received the text?

Re: My text messaging isnt working?

HWPZEBRAHERD — Tue, 14 Jul 2020 14:06:02 GMT

I texted the number to subscribe to text message alerts and it didn't register at all in the system even when i did it and same thing with a couple of my customers had the same issue

Re: My text messaging isnt working?

AshleyK — Tue, 14 Jul 2020 14:36:45 GMT

Are you using Loyalty to subscribe to text message alerts? Also, as a seller, can you explain how or why you are subscribing to text message alerts for yourself?

I definitely want to help, but I need a lot more detail as to exactly what steps you have taken to subscribe to which services. Thank you!

Re: My text messaging isnt working?

HWPZEBRAHERD — Tue, 14 Jul 2020 15:24:15 GMT

Im using loyalty to get more interaction on my business page and once I went live with it a couple customers said they weren't getting any info from the text feature so I figured I would sign up for it to try and see what they were talking about and that's when I found out that it didn't even show that I registered for the text alerts in the system so I explained to them that it wasn't available and was working on a solution

Re: My text messaging isnt working?

AshleyK — Tue, 14 Jul 2020 17:56:58 GMT

I would check to make sure you are successfully subscribed to loyalty under Pricing & Subscriptions! If so, then definitely contact our Loyalty Support Team so they can make sure you have all your settings set up correctly.

Re: My text messaging isnt working?

christinecafe — Wed, 11 Nov 2020 23:06:10 GMT

Hi! Check out SMSDripp.com for SMS Marketing for Square.

Lately SMSDripp added an integration where you can text your Square Loyalty customers!

Best,

Christine