thread Re: Client Appointment text alert options in Payments Troubleshooting

Client Rescheduling Issue

waxstudio2 — Sat, 20 Sep 2025 12:50:48 GMT

I am having issues with clients who reschedule themselves using the appointment reminder link(s). They reschedule to a new appointment, yet, they still have their old appointment in place. Does anyone know how to troubleshoot this issue? Does anyone know if this is a Square error? I don't have the time to check for double booked clientele. Thank you!

Re: Client Rescheduling Issue

Kassi_ — Wed, 12 Aug 2020 21:24:54 GMT

Welcome back to the Community, @waxstudio2 -

There is the option to allow you to approve all Appointments that customers try to book. This can be done in your Dashboard under Appointments > Settings > Calendar & Booking > Reservation Guarantee.

Another option would be to turn off the ability to have customers cancel or reschedule their appointments.

Please let me know if you have any other questions.

Client Appointment text alert options

almandr — Tue, 15 Sep 2020 18:39:20 GMT

I am new to Square and so far I like what I have seen. However, when a confirmation is sent to a client, is there a way to only allow them to cancel the appointment, and not be able to reschedule without actually calling me? Thanks in advance for any help!

Re: Client Appointment text alert options

ashc — Thu, 17 Sep 2020 12:10:02 GMT

Hey @almandr,

I'm glad to hear everything is going smoothly so far and that you're liking the system!

I moved your post to an existing thread where another seller had the same question.

Check out @Kassi_'s post above on how to manually approve appointments and how to set that up.

Re: Client Rescheduling Issue

almandr — Thu, 17 Sep 2020 13:28:46 GMT

I found that option, but I prefer to only have the "Cancel" option, not the "reschedule" option. Can this be done?