Ethernet is not connecting

Kite2010 — Sat, 20 Sep 2025 12:48:55 GMT

It has been a week that my Square register is not connecting to the Ethernet and we are using WiFi only so the chip card is not working the printer is not working and the cash door is not opening.
I had the internet company come out twice and check everything is find when we connect a computer we get Ethernet Connect.

Is there a software problem that the square register?

Re: Ethernet is not connecting

Joe — Fri, 04 Sep 2020 14:16:37 GMT

Hi there, @Kite2010 - thanks for reaching out to us here on the Seller Community! Happy to have you join us here.

So sorry to hear about the issues in regards to network connectivity and your Square Register. Sounds strange, indeed. Ethernet connectivity should not affect ability of the peripheral accessories from performing, such as your cash register. This however does sound like there may be a software issue with your Register connecting to ethernet.

Would you mind giving a shot to these specific troubleshooting steps? They should be useful in working out any lingering kinks from a software perspective.

Keep me updated!

thread Ethernet is not connecting in Payments Troubleshooting

Ethernet is not connecting

Re: Ethernet is not connecting