Customers not receiving receipts

Googe — Sat, 20 Sep 2025 12:47:42 GMT

When customers are emailed a receipt, what is the "from" address? I have a few customers who are not receiving their email receipts. They were getting them, but then it just stopped. I've tried re-sending them but they've said they still haven't received them. Help?

Re: Customers not receiving receipts

Valentina — Tue, 22 Sep 2020 00:36:40 GMT

A receipt sent by email should be sent from the address: receipts@messaging.squareup.com

These email notification tips should help with this, but it more than likely is related to the individual customer's email inbox settings, @Googe. These receipt emails could be caught by their spam folders, filtered into a specific email folder, or be blocked by their email administrator. It's also entirely possible that some of these customers unsubscribed from automatic receipts.

If you're still not sure what's going on, our Support team would be able to take a closer look at your Square account to see if there's anything we can adjust on our side.

thread Customers not receiving receipts in Payments Troubleshooting

Customers not receiving receipts

Re: Customers not receiving receipts