thread Re: Ran a report before the item was categorized, it is still show as "uncategorized" in Payments Troubleshooting

Uncategorized Items on Reports

KrehbielNatural — Sat, 20 Sep 2025 07:03:23 GMT

The title of this thread has been edited by a Square Moderator from the original: Ran a report before the item was categorized, it is still show as "uncategorized"

I ran my end of year report and then categorized any missed items. Why is my report still showing them as "uncategorized"? If the database is online and updated immediately why is this an issue?

Re: Ran a report before the item was categorized, it is still show as "uncategorized"

Sammie_C — Tue, 31 Dec 2024 19:59:49 GMT

Hi @KrehbielNatural, we appreciate you reaching out.

When you have a moment could you clarify when the items were added and when the report was ran? In order for the reports to be ran successfully, the items would need to be added first for the report to update correctly.

Let us know and we can take a deeper look for you!

Re: Ran a report before the item was categorized, it is still show as "uncategorized"

KrehbielNatural — Tue, 31 Dec 2024 22:55:20 GMT

No items were added. It's a category update to the items. Then I re-ran the reports and the sales are still uncategorized.

Re: Ran a report before the item was categorized, it is still show as "uncategorized"

Candlestore — Wed, 01 Jan 2025 03:56:16 GMT

@KrehbielNatural ;

The issue is you created an Item with Category Uncatorgarized, made a sale of that item. Now Square will not change that Transacation. So when you made that item into Merchandise Category for example all future sales will show as category Merchandise, but no changes will be made to Previous transactions.

Re: Ran a report before the item was categorized, it is still show as "uncategorized"

Sammie_C — Thu, 02 Jan 2025 19:11:59 GMT

Thank you for the clarification, @KrehbielNatural. I hope the information that @Candlestore provided is helpful!

@Candlestore Just to clarify, if the seller edits the Category now it will only affect their future sales and reports, but it will not affect their past sales and reports, correct?

Re: Ran a report before the item was categorized, it is still show as "uncategorized"

Candlestore — Thu, 02 Jan 2025 21:05:34 GMT

@Sammie_C ;

This is what I have noticed with my transaction. Any Adjustment made today to a category would effect transaction Only after the change, all sales made before the item was assigned a category would show as Uncatorgarized.

Re: Ran a report before the item was categorized, it is still show as "uncategorized"

Sammie_C — Fri, 03 Jan 2025 00:54:29 GMT

Good to know, @Candlestore. Thank you again for all the help!