thread Re: Not receiving text notifications in Payments Troubleshooting

Not receiving text notifications

Qqqqq5 — Sat, 20 Sep 2025 12:46:29 GMT

All this week i have not been receiving text notifications when clients book i do receive e mail however I need text messages i have been using for over a year with no issues. I have Uninstaller, reinstalled rebooted phone and went through all my settings help please

Re: Not receiving text notifications

Alex_ — Sun, 04 Oct 2020 21:07:34 GMT

Hello @Qqqqq5,

Thank you for posting in the Seller Community. Welcome.

I'd be happy to look into this for you. First, was it just this week when the issue began? Also, what is your booking site?

Please let me know by replying in this thread. I'll keep an eye out for your response.

Re: Not receiving text notifications

Qqqqq5 — Sun, 04 Oct 2020 22:20:57 GMT

Yes the issue began with the last 10 days.

https://squareup.com/appointments/book/EZNGE0AVQEZT9

Thank you

Re: Not receiving text notifications

Alex_ — Tue, 06 Oct 2020 22:41:53 GMT

Thank you for your patience @Qqqqq5,

I've looked into this issue with our Appointments Team and they can confirm that we are correctly sending text notifications for your appointments and they have not reported back as blocked or failed. We recommend reaching out to our provider to ensure that they are not blocking these messages from their side whatsoever.

Re: Not receiving text notifications

Qqqqq5 — Tue, 06 Oct 2020 23:00:53 GMT

I have tried that I don't know what else to do. I thank you for your help

Re: Not receiving text notifications

Alex_ — Tue, 06 Oct 2020 23:04:58 GMT

Gotcha. In this case, it may be time to reach out to our teams directly, and have a specialist walk through your account over the phone.

Check out ways on how to get in contact with them by visiting here.