thread Re: Prepayment with Additional Pricing in Payments Troubleshooting

Prepayment with Additional Pricing

ARenee — Sat, 20 Sep 2025 12:45:48 GMT

I'm having an issue on Square Appointments with the prepayment option. My clients prepay and want to add on a service, I am not allowed to checkout the service with the new charges without them having to pay the full price for the service again. How do I go about handling this?

Re: Prepayment with Additional Pricing

Alex_ — Tue, 13 Oct 2020 22:37:12 GMT

Hello @ARenee,

Thank you for posting in the Seller Community.

I'd be happy to escalate this over to our Appointments Team. So I can get a closer look, what is your booking site URL/Website link?

Please let me know by replying in this thread. I'll keep an eye out for your response.

Re: Prepayment with Additional Pricing

ARenee — Wed, 14 Oct 2020 00:02:34 GMT

My booking link is: https://square.site/book/C34MFYWT1DPKR/mobile-master-barber-orl-fl

Re: Prepayment with Additional Pricing

Alex_ — Wed, 14 Oct 2020 20:43:47 GMT

HI @ARenee,

Thank you for being patient.

I have confirmed with my team that we currently do not have the ability to edit the "cart" for prepaid appointments. You would have to continue as you have and process a separate transaction for any additional services or products added.

We definitely see how it could benefit your business model. Our teams are constantly looking through our seller's feedback to make necessary improvements, and we will be sure to let you know if anything ever changes or if new updates are released.