thread Re: Connection Issue, enable WiFi or cellular data service in Payments Troubleshooting

Connection Issue, enable WiFi or cellular data service

srush — Sat, 20 Sep 2025 12:44:17 GMT

I am continuing to get a “connection issue, enable WiFi or cellular data to establish a secure connection” message when trying to log in to the square pos app on my iPhone. I have made sure WiFi and cellular data are both on. I have deleted and reinstalled the app multiple times. I have turned the phone on and off multiple times. Any suggestions on what I need to do to log in and use my card reader for sales? Thanks

Re: Connection Issue, enable WiFi or cellular data service

JustinC — Sat, 14 Nov 2020 20:32:50 GMT

Hi @srush - Thanks for trying those troubleshooting steps. Is the OS on your device up to date? What device do you have? And just to clarify, the same error message appears when trying wifi as well as cellular data?

Re: Connection Issue, enable WiFi or cellular data service

srush — Sun, 15 Nov 2020 02:12:07 GMT

Thanks for your response. Yes, I updated my OS with the latest update last week. I also made sure I had the most recent square app. I am using an iPhone 6S. I know it isn’t my square account because it works fine on an iPhone X. Thanks

Re: Connection Issue, enable WiFi or cellular data service

AshleyK — Sun, 15 Nov 2020 20:12:40 GMT

@srush thanks for letting us know. I'm gonna step in for Justin real fast. My recommendation for this would be to contact our Support Team. We may need to file a bug with engineering on this. I know you stated your iPhone 6s is at the lastest version, but make sure it's updated past iOS 11. Some older phones will say there are no updates available, but that's because they cannot update past a certain software level.

Re: Connection Issue, enable WiFi or cellular data service

srush — Sun, 15 Nov 2020 20:22:12 GMT

My latest iOS update was to 14.2. Thanks

Re: Connection Issue, enable WiFi or cellular data service

sspoochies — Mon, 04 Oct 2021 22:00:01 GMT

I a having this same isssue

Re: Connection Issue, enable WiFi or cellular data service

sspoochies — Mon, 04 Oct 2021 22:07:41 GMT

@srush how did you get it resolved?

Re: Connection Issue, enable WiFi or cellular data service

srush — Tue, 05 Oct 2021 02:13:16 GMT

I never was able to get the problem resolved. I had to use a different phone in order to use the app.

Re: Connection Issue, enable WiFi or cellular data service

sspoochies — Tue, 05 Oct 2021 02:29:38 GMT

It's a VPN on yoru phone. I just disabled mine and square worked, turned vpn back on and it immediately started the same no connection thing