Why are offline payments not going though after internet connection has been restored?

CVM — Sat, 20 Sep 2025 12:43:57 GMT

My internet had a gliche on Friday, November 13. My cashier did not know not to accept the offline payments. When internet restored, the credit card transactions came through as cash sale instead of credit card sale. Why? Internet was restored but the offline payment did not go through. Please advise.

Re: Why are offline payments not going though after internet connection has been restored?

Valentina — Wed, 18 Nov 2020 00:07:22 GMT

If you are seeing that transactions were processed as cash transactions, this unfortunately means that they were also accepted as Cash transactions by the individual accepting payments. When a payment is entered into your Square Point of Sale app as cash, money for these transactions are expected to be exchanged directly between you and your customer and will not be transferred by Square, @CVM.

If you have additional questions about this, our team should be able to provide further clarification in regards to specific transactions, if you get in touch directly.

thread Re: Why are offline payments not going though after internet connection has been restored? in Payments Troubleshooting

Why are offline payments not going though after internet connection has been restored?

Re: Why are offline payments not going though after internet connection has been restored?