thread Redeeming eGift Cards in self service orders in Payments Troubleshooting

Redeeming eGift Cards in self service orders

brlouder — Sat, 20 Sep 2025 12:42:54 GMT

I can enable gift cards for sale and have purchased one to test the process and everything seems to be working. But I cannot figure out how to redeem the gift card in a self service order. Most of my business is from self service orders routed through Square Online so this option is critical to making eGift Cards work for me. Any suggestions?

Re: Redeeming eGift Cards in self service orders

Valentina — Wed, 09 Dec 2020 23:44:42 GMT

If you're running into a bit of trouble with this after enabling Gift Cards, I'd recommend reaching out directly to our Support team, if you haven't already. They would be able to look into this with you, @brlouder! When you have a moment, please get in touch by logging into your Square account and heading here - the fastest way to reach us is my phone.

Re: Redeeming eGift Cards in self service orders

MoniJ — Sun, 13 Dec 2020 17:22:31 GMT

@brlouder

If the self service option is tied to the delivery option, it won't work. They didn't develop the payment type of gift card for delivery, it is only for shipping, pick up and invoices. According to support there is no timeline on when it will be released.

Re: Redeeming eGift Cards in self service orders

brlouder — Sat, 02 Jan 2021 21:47:30 GMT

Thanks for the response, MoniJ. Yes, that's exactly what they told me when I called. Seems silly since it means I can only sell gift cards to people who can't use them. Hopefully this will be fixed soon.