thread Re: Item Grid Not Syncing? in Payments Troubleshooting

Item Grid Not Syncing?

BeastiesRVA — Sat, 20 Sep 2025 12:42:17 GMT

Is anyone else having a problem with their item grid not syncing? I have the Square register, can see everything, and use a tablet with Square for a back up register. It has always shown the same item grid but today it shows nothing in the grid (a problem when you are looking to quickly checkout without a scanner). I'd like to not rebuild the 5 pages because its a huge pain.

This has just worked in the past and I don't want to mess with my registers grid.

I've also installed and reinstalled and nothing. Thanks!

Re: Item Grid Not Syncing?

vinesandrushes — Sat, 12 Dec 2020 18:12:55 GMT

I've had issues with single grid slots acting strange and not syncing but never the entire grid. Have you restarted the unit and/or logged in/out?

Re: Item Grid Not Syncing?

BeastiesRVA — Thu, 17 Dec 2020 18:22:17 GMT

Hey there! Sorry for the delayed response lol! This crazy time of year! I have, restarted tablet, deleted app and reinstalled, and it's been a week with still nothing showing 😞 Used it the weekend prior and everything was there. 5 pages of grid items 😞

Re: Item Grid Not Syncing?

BeastiesRVA — Thu, 17 Dec 2020 19:53:17 GMT

Ah! I unistalled AGAIN and reinstalled and it's all back! I appreciate you taking the time to respond to me and happy holidays!!! ❤️

Re: Item Grid Not Syncing?

vinesandrushes — Fri, 18 Dec 2020 04:08:23 GMT

Great to hear it's working! My next recommendation was to call in to support.

Re: Item Grid Not Syncing?

ParadiseSweets — Sat, 17 Apr 2021 15:42:09 GMT

We took over a business that had an item grid set up on their Register. When we acquired the item list and setting on our iPad, the grid came over perfectly, but it disappeared on the Register. I contacted support, but they said it was because we did not have a history to pull from, an explanation I doubt because the demos show you can establish a grid right out of the box. Any advice to get the grid onto my Register would be appreciated!

Re: Item Grid Not Syncing?

BeastiesRVA — Tue, 20 Apr 2021 18:01:58 GMT

No that's not right at all. I change between a tablet (backup register) and register and all my grids sync immediately. Stupid question, are you sure that the email log in is the same for both the iPad and the register? <--I totally did this at the beginning and did not realize. If it's the same, have you tried restarting the register? Sometimes it's a bit squirrely and a reboot usually shakes things out?

Re: Item Grid Not Syncing?

ParadiseSweets — Wed, 21 Apr 2021 00:41:28 GMT

Okay, I got that fixed...rebooted, then changed the setup from Square for Retail to standard Square and everything came back. Except one thing...now the register is not seeing the cash drawer. 😞