thread Re: Error message- Adding a new online site in Payments Troubleshooting

Error message- Adding a new online site

csa22015 — Sat, 20 Sep 2025 12:41:55 GMT

The system timed out when it was in the middle of trying to add a second website. Now when I try to restart the process, it says:

"We're still trying to add a site to your account. Please wait for it to finish before adding another site".

How do I reset this. I've waited over 45 minutes.

Re: Error message- Adding a new online site

Joe — Sun, 13 Dec 2020 12:36:02 GMT

Hi there, @csa22015 👋 Thanks for reaching out to us here on the Seller Community! Good to hear from you again!

This sounds strange, indeed. Would you mind adding a screenshot of this issue here? I want to flag it over to our Ecomm team to have them take a look.

I will keep an eye out for your response!