thread Re: WHAT IS HAPPENING? ONLINE STORE DOWN? in Payments Troubleshooting

WHAT IS HAPPENING? ONLINE STORE DOWN?

RoasterChica — Sat, 20 Sep 2025 12:41:47 GMT

We cannot access our online store this morning; keep getting error messages. When I call Square support it just says the office is closed. Is anyone else experiencing issues?? Is there any help available?

Re: WHAT IS HAPPENING? ONLINE STORE DOWN?

MichiganFarmsta — Sun, 13 Dec 2020 13:37:30 GMT

Square is currently saying everything is A-Ok. This website (maintained by square) is the best resource for this question.

https://www.issquareup.com/

Re: WHAT IS HAPPENING? ONLINE STORE DOWN?

YankeeBabe — Sun, 13 Dec 2020 13:45:01 GMT

I am having the same problem.

Re: WHAT IS HAPPENING? ONLINE STORE DOWN?

RoasterChica — Sun, 13 Dec 2020 13:48:48 GMT

Everything is definitely NOT A-OK

Re: WHAT IS HAPPENING? ONLINE STORE DOWN?

RoasterChica — Sun, 13 Dec 2020 13:50:20 GMT

Are you able to get any support? When I call into Square it says the office is closed. Please share if you're able to get any resolution.

Re: WHAT IS HAPPENING? ONLINE STORE DOWN?

RoasterChica — Sun, 13 Dec 2020 13:54:49 GMT

Errors everywhere I turn and no support to be found!

Is there a direct phone number for Weebly? Previous emails I have show they have hours from 8am-5pm today.

Re: WHAT IS HAPPENING? ONLINE STORE DOWN?

RoasterChica — Sun, 13 Dec 2020 14:16:41 GMT

The in-app "Online" link doesn't work, but I was able to turn on our online store by going in directly at Weebly.com. Also, at https://www.issquareup.com/ the engineers have identified an issue (so it wasn't just us)!

Good luck to all!

Re: WHAT IS HAPPENING? ONLINE STORE DOWN?

Joe — Sun, 13 Dec 2020 14:23:55 GMT

Hi everyone! We have confirmed some Performance Issues regarding Square Online this morning and have updated our Status Page accordingly. We will continue to monitor progress, and we recommend keeping your eyes on issquareup.com for most up-to-date info.

Thanks for hanging with us!