thread Re: Why do my customers see "unknown transaction" on their bank statements after paying an invoice? in Payments Troubleshooting

Why do my customers see "unknown transaction" on their bank statements after paying an invoice?

simpleblessings — Sat, 20 Sep 2025 12:41:35 GMT

On their bank apps and printed statements it doesn't say our business name, it says "unknown transaction" and then gives further details the link squareup.com (the square homepage).

How do I correct this issue and add my business name to my card processing to reflect on statements?

Re: Why do my customers see "unknown transaction" on their bank statements after paying an invoice?

AshleyK — Mon, 14 Dec 2020 22:59:03 GMT

@simpleblessings I'm sorry to hear about this! That's a really strange issue and not something we normally come across. Can you please check your business name under Account & Settings > Locations?