thread Loyalty Issue in Payments Troubleshooting

Loyalty Issue

meros — Sat, 20 Sep 2025 12:40:15 GMT

Several customers are showing different star count on their phone and the Square Register. There was also this one customer that was showing 12 stars on the customer display but only 3 stars on the main display. How can I fix this? I checked the customer dashboard and it did not record the sale on their account even though they checked-in using their number.

Re: Loyalty Issue

meros — Thu, 17 Dec 2020 01:07:52 GMT

How do I contact support? I need help fixing this mess.

Re: Loyalty Issue

isabelle — Thu, 17 Dec 2020 01:34:49 GMT

Hey @meros!

Take a look here for some information on managing your Loyalty program. You can contact us through this link.

Let me know if you have any additional questions and happy holidays!!!