thread Re: How do I get my store working again? in Payments Troubleshooting

How do I get my store working again?

blingedoutmami — Sat, 20 Sep 2025 12:40:02 GMT

I transferred my domain name from GoDaddy to Square and received confirmation that is completed but now when I try to access my online store I am receiving a 404 Page Not Found message. How do I fix this so that my customers and potential clients can see my online store and products again?

Re: How do I get my store working again?

Goldneye — Wed, 16 Dec 2020 15:05:02 GMT

HI, need a bit more information to hopefully help. Are you on a free plan or paid plan? Did you do a full transfer from GoDaddy or did you adjust the DNS settings?

If on a free plan, you can point a domain to the square.site URL but to fully mask the URL you need to be on a paid plan.

A full transfer from GoDaddy to Square will take 7 to 14 business days. If you adjust the DNS settings, then allow a few hours for the domain to work again.

You can review the Square Support Page for domains here

https://squareup.com/help/us/en/article/6916-connect-your-domain-with-square-online-store

FYI, domains do not need to be fully transferred from domain providers. They can remain where you purchase one, adjust the DNS settings and you are good.

Re: How do I get my store working again?

blingedoutmami — Wed, 16 Dec 2020 15:13:46 GMT

I purchased the Domain Transfer Bundle. I received emails from GoDaddy and Square Online that my domain has been successfully transferred. I even changed the DNS to the recommended IP address

Re: How do I get my store working again?

Goldneye — Wed, 16 Dec 2020 15:21:30 GMT

HI, has it been 7 to 14 business days? Are you able to see the domain under Online Dashboard, Website, General Settings?

Re: How do I get my store working again?

blingedoutmami — Wed, 16 Dec 2020 15:23:48 GMT

It has not been 7-14 days but I can see the domain under the Online Dashboard, Wesbite, General Settings. I has been almost 24 hours

Re: How do I get my store working again?

Goldneye — Wed, 16 Dec 2020 15:27:48 GMT

HI, it takes anywhere from 7 to 10 business days for a full transfer of a domain.

Re: How do I get my store working again?

blingedoutmami — Wed, 16 Dec 2020 15:30:21 GMT

Ok so I can expect my site to be down until then.

Re: How do I get my store working again?

Goldneye — Wed, 16 Dec 2020 15:34:32 GMT

HI, keep checking on it. Hopefully not.