Pulling data from deactivated location - urgent!!

pomellaoakland — Sat, 20 Sep 2025 12:38:50 GMT

We created a separate "location" to take Christmas pre-orders in the last week. To stop people from ordering, we deactivated that location this morning. We need to pull reports of the items that were ordered so we know how much to make, but unfortunately, the "Locations" filter is no longer available either on the Transactions menu or in the Reporting menu, so we are unable to pull those numbers.

Please note that prior to deactivating the location, that Location was available and we were regularly checking this data throughout the week. It only stopped being available when we deactivated it.

I reactivated the location to see if this would help, but unfortunately, no difference - no data is coming up when I click on it - it's as if no orders were taken at that location at all (even though I know we took more than 80 orders).

Not only do we need these sales reports, but our staff needs to print these order tickets from the POS so we can fill the orders properly. We were waiting to print them all at once. Again when we switch to the Christmas "location" no orders come up on the POS.

Can someone please help us with this??? It's urgent we get this resolved, as we'll be filling Christmas orders starting tomorrow!!!

Thank you!

Re: Pulling data from deactivated location - urgent!!

VanKalkerFarms — Mon, 21 Dec 2020 23:51:28 GMT

This sounds like a good reason to call as it could be days for a reply here.

You'll need your customer code to call. Follow the instructions below on how to get it.

https://squareup.com/help/contact

choose your location

Click “More”

Click "I don't see my issue"

Click "Call Support"

Write down your Customer Code

Call 1 855 700 6000

Depending on your specific account, you might not have phone support available, or you might have limited hours of support. If your account doesn't have phone support, Email is the only way to communicate so that there is proper documentation of the conversations.

if you have a smartphone you can program the phone number with the code into your phone so it will be there next time, store it like this 1 855 700 6000,,xxxxxxxxxxxx. (your code goes where the xs are)(remove the spaces in the phone number). The commas tell the phone to wait 3 seconds each and will automatically enter it for you. Once you set this up one time it is there for all future needs and you won't have to go get your code again.

thread Re: Pulling data from deactivated location - urgent!! in Payments Troubleshooting

Pulling data from deactivated location - urgent!!

Re: Pulling data from deactivated location - urgent!!