thread Re: Going back to the Free Square site in Payments Troubleshooting

Going back to the Free Square site

SpaLiz — Sat, 20 Sep 2025 12:38:09 GMT

I downgraded from the Weebly online website with a domain through Square and would like to go back to the free Square version. How do I do that?

I only see the option to reinstate my Weebly site.

Re: Going back to the Free Square site

Goldneye — Sat, 26 Dec 2020 15:20:14 GMT

HI, to clarify, you had a paid Weebly site with domain and downgraded.

Was it an older than 2018 Weebly site?

Was it a Square Online and you upgraded?

It is confusing with the Weebly/Square integration. In each dashboard, you should be able to find the pricing page or plan page and select the free version.

Each free version account does not support a domain. Log into your domain provider and reset DNS settings.

Re: Going back to the Free Square site

SpaLiz — Sat, 26 Dec 2020 15:46:10 GMT

I had a Square free Online store and when I upgrade it was through Weebly in March of 2019. Weebly had me purchase a domain when I upgraded to a paid account.

Re: Going back to the Free Square site

Goldneye — Sat, 26 Dec 2020 15:49:42 GMT

HI, you are going to have to send a trouble ticket to Customer Support to assist in downgrading.

Contact Support here

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

Re: Going back to the Free Square site

BernadetteA — Sat, 26 Dec 2020 18:49:26 GMT

A support rep will need to assist you with removing the plan from the site if it is overdue and not allowing you to publish. You can remove the custom domain by clicking Website > General Settings and changing the site address to a Square subdomain.