thread Re: DOLLAR OFF COUPON KEEPS ADJUSTING??? HELP! in Payments Troubleshooting

DOLLAR OFF COUPON KEEPS ADJUSTING??? HELP!

Yoda341 — Sat, 20 Sep 2025 12:37:32 GMT

I created a COUPON for my website to apply $5 off for any order of $60 or above. When I just went in to test it, my order was exactly $60 and the coupon took off $5.04? When I changed it to an order of $65, the coupon changed to take off $4.98!

This is not ok. It's supposed to be a flat $5 coupon. WHY IS IT CHANGING THE DOLLAR AMOUNT LIKE THAT? IT'S NOT A PERCENT OFF COUPON!!!

Re: DOLLAR OFF COUPON KEEPS ADJUSTING??? HELP!

Yoda341 — Thu, 31 Dec 2020 20:47:17 GMT

Might I add - Thank Goodness I tested it!!! How embarrassing it would have been to have a customer have this issue!

Re: DOLLAR OFF COUPON KEEPS ADJUSTING??? HELP!

Valentina — Sat, 02 Jan 2021 17:51:29 GMT

I've seen this happen once before, @Yoda341 - you'll want to get in touch with our team directly, as this is an account-specific issue. They'll be able to take a closer look than we're able to from here, to get to the bottom of why this is happening! When you have a moment, please reach out directly by logging into your Square account and heading here.