thread Re: Online Store Error - Verify Identity in Payments Troubleshooting

Online Store Error - Verify Identity

GingersGems — Sat, 20 Sep 2025 12:34:35 GMT

I've had my square store open and operating for close to a year if not longer and I'm all of a sudden getting an error message I don't understand.

You have 0 days left to verify your identity. If you don’t, all past transactions will be refunded to your buyers. Verify now

When I click the verify now it comes back to the same page. There is no place to verify anything.

Re: Online Store Error - Verify Identity

ommandco — Tue, 12 Jan 2021 19:15:08 GMT

Hi,

I've had the exact same thing as you. It just came up within the last half hour. I clicked through the link & nothing happened. The fact you've had this as well, makes me think it's an error by Square

Re: Online Store Error - Verify Identity

inkvictuscustom — Tue, 12 Jan 2021 19:17:56 GMT

We just received the same error

Re: Online Store Error - Verify Identity

BettyHearron — Tue, 12 Jan 2021 19:21:46 GMT

I have the same message and was looking for a number to call. This have me in a panic mode. Hope someone gives us answers soon.

Re: Online Store Error - Verify Identity

ommandco — Tue, 12 Jan 2021 19:23:45 GMT

Yes same, I stopped all orders because it freaked me out & worried to take any more orders incase it's some weird bug! Can't get in contact with anyone on support...

Re: Online Store Error - Verify Identity

oldbroads — Tue, 12 Jan 2021 19:31:45 GMT

I just received the same message. Hope a solutions comes up soon!!!

Re: Online Store Error - Verify Identity

TeriC — Tue, 12 Jan 2021 19:34:52 GMT

Us too - hoping someone pops on soon to let us know what's going on.

Re: Online Store Error - Verify Identity

atlanticpewter — Tue, 12 Jan 2021 19:59:09 GMT

Same thing, just started and looks like this:

We are obviously not amused.

Went through the 'ask assistant' and no info there, also can not seem to find an answer as to why this is happening in help files. Again, it is circuitous, and no where to verify anything.

And there is it is, gone. Please confirm that this was simply a brief glitch and that refunds were not issued to clients. This kind of glitch does create a bit of panic.

Re: Online Store Error - Verify Identity

JustinC — Wed, 13 Jan 2021 21:14:23 GMT

Hey guys! That messaging was a false alarm and has since been removed from the Square Online Site Editor.

Sorry about that.

Re: Online Store Error - Verify Identity

BIMOCONT — Wed, 07 Apr 2021 12:08:28 GMT

Hello, I can't Verify my Identity!

the same page always comes in but does not ask for any data for verification

Re: Online Store Error - Verify Identity

BIMOCONT — Wed, 07 Apr 2021 12:11:30 GMT

Hello, I can't Verify my Identity!

The same page always comes in but does not ask for any data for verification!

Please help me, Thanks

Re: Online Store Error - Verify Identity

isabelle — Wed, 07 Apr 2021 12:41:10 GMT

Hey @BIMOCONT-

Please email our Support Team. For privacy reasons and because this is account specific, we wouldn't be able to assist from here. Sorry about that.

Re: Online Store Error - Verify Identity

BIMOCONT — Wed, 07 Apr 2021 12:52:53 GMT

Could you send me a direct email address?

This link you sent will not load!

Re: Online Store Error - Verify Identity

isabelle — Wed, 07 Apr 2021 12:54:47 GMT

Hey @BIMOCONT-

It's an email form actually. What browser are you using? Try this link: https://squ.re/EmailUs.

Re: Online Store Error - Verify Identity

BIMOCONT — Wed, 07 Apr 2021 12:55:57 GMT

Chrome

Re: Online Store Error - Verify Identity

isabelle — Wed, 07 Apr 2021 12:57:22 GMT

Is the link still not working @BIMOCONT? Are you logged in?

If it continues not to work, please send me a private message with your email address.

Re: Online Store Error - Verify Identity

BIMOCONT — Wed, 07 Apr 2021 13:01:40 GMT

Yes, I logged in

Re: Online Store Error - Verify Identity

isabelle — Wed, 07 Apr 2021 13:11:06 GMT

Just sent you a private message @BIMOCONT.

We can chat there!

Re: Online Store Error - Verify Identity

BIMOCONT — Wed, 07 Apr 2021 13:12:10 GMT

Ok, right!

Re: Online Store Error - Verify Identity

KVZDesigns — Fri, 16 Apr 2021 18:14:28 GMT

I am just now getting these as well. I've had the online store for .... years!