thread Re: My chip/contactless reader is paired but won’t complete the payments.. it says remove card an... in Payments Troubleshooting https://community.squareup.com/t5/Payments-Troubleshooting/My-chip-contactless-reader-is-paired-but-won-t-complete-the/m-p/234434#M17868 <P>Of course, <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/84156">@GabrielSkin</a>!<BR /> <BR /> If these tips don't get you where you need to be, our&nbsp;team would be able to give you a hand!<BR /> If you need us, please reach out directly by logging into your Square account and heading <A href="https://squareup.com/help/us/en/contact?panel=FAB456B04971" target="_blank">here</A>.</P> Thu, 14 Jan 2021 19:53:27 GMT Valentina 2021-01-14T19:53:27Z My chip/contactless reader is paired but won’t complete the payments.. it says remove card and spins https://community.squareup.com/t5/Payments-Troubleshooting/My-chip-contactless-reader-is-paired-but-won-t-complete-the/m-p/234115#M17865 <P>I’ve reset, unplugged everything plugged it back in, forgot the reader, repaired the reader and it still won’t fully accept payments. What am I doing wrong?&nbsp;</P> Sat, 20 Sep 2025 12:34:23 GMT https://community.squareup.com/t5/Payments-Troubleshooting/My-chip-contactless-reader-is-paired-but-won-t-complete-the/m-p/234115#M17865 GabrielSkin 2025-09-20T12:34:23Z Re: My chip/contactless reader is paired but won’t complete the payments.. it says remove card an... https://community.squareup.com/t5/Payments-Troubleshooting/My-chip-contactless-reader-is-paired-but-won-t-complete-the/m-p/234255#M17866 <P>Thank you for starting a bit of troubleshooting here, <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/84156">@GabrielSkin</a>!</P> <P>&nbsp;</P> <P>There are quite a few additional troubleshooting steps that you can&nbsp;run through <A href="https://squareup.com/help/us/en/article/5673-square-contactless-and-chip-card-reader-troubleshooting" target="_blank">here</A>. The most common reasons for what you're seeing&nbsp;are things being outdated. You need to ensure that you are always running the latest version of the Square Point of Sale app, and that the software on your mobile device is also up-to-date. This <A href="https://squareup.com/help/us/en/article/4983-update-your-device-software" target="_blank">step-by-step guide</A>&nbsp;will help ensure everything is updated!&nbsp;<span class="lia-unicode-emoji" title=":sparkles:">✨</span></P> Thu, 14 Jan 2021 01:40:32 GMT https://community.squareup.com/t5/Payments-Troubleshooting/My-chip-contactless-reader-is-paired-but-won-t-complete-the/m-p/234255#M17866 Valentina 2021-01-14T01:40:32Z Re: My chip/contactless reader is paired but won’t complete the payments.. it says remove card an... https://community.squareup.com/t5/Payments-Troubleshooting/My-chip-contactless-reader-is-paired-but-won-t-complete-the/m-p/234270#M17867 <P>Thank you so much! That made sense, and sure enough there was an update. I hope it fixes it. Grateful for your advice.&nbsp;</P> Thu, 14 Jan 2021 02:13:34 GMT https://community.squareup.com/t5/Payments-Troubleshooting/My-chip-contactless-reader-is-paired-but-won-t-complete-the/m-p/234270#M17867 GabrielSkin 2021-01-14T02:13:34Z Re: My chip/contactless reader is paired but won’t complete the payments.. it says remove card an... https://community.squareup.com/t5/Payments-Troubleshooting/My-chip-contactless-reader-is-paired-but-won-t-complete-the/m-p/234434#M17868 <P>Of course, <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/84156">@GabrielSkin</a>!<BR /> <BR /> If these tips don't get you where you need to be, our&nbsp;team would be able to give you a hand!<BR /> If you need us, please reach out directly by logging into your Square account and heading <A href="https://squareup.com/help/us/en/contact?panel=FAB456B04971" target="_blank">here</A>.</P> Thu, 14 Jan 2021 19:53:27 GMT https://community.squareup.com/t5/Payments-Troubleshooting/My-chip-contactless-reader-is-paired-but-won-t-complete-the/m-p/234434#M17868 Valentina 2021-01-14T19:53:27Z Re: My chip/contactless reader is paired but won’t complete the payments.. it says remove card an... https://community.squareup.com/t5/Payments-Troubleshooting/My-chip-contactless-reader-is-paired-but-won-t-complete-the/m-p/234439#M17869 <P>It appears to have fixed the problem! Thank you so much!&nbsp;</P> Thu, 14 Jan 2021 19:59:53 GMT https://community.squareup.com/t5/Payments-Troubleshooting/My-chip-contactless-reader-is-paired-but-won-t-complete-the/m-p/234439#M17869 GabrielSkin 2021-01-14T19:59:53Z Re: My chip/contactless reader is paired but won’t complete the payments.. it says remove card an... https://community.squareup.com/t5/Payments-Troubleshooting/My-chip-contactless-reader-is-paired-but-won-t-complete-the/m-p/234450#M17870 <P>Yay - love to hear it&nbsp;<span class="lia-unicode-emoji" title=":black_heart:">🖤</span><span class="lia-unicode-emoji" title=":sparkles:">✨</span><BR /> <BR /> These are always the best first things to check into when things start acting up!</P> Thu, 14 Jan 2021 20:22:53 GMT https://community.squareup.com/t5/Payments-Troubleshooting/My-chip-contactless-reader-is-paired-but-won-t-complete-the/m-p/234450#M17870 Valentina 2021-01-14T20:22:53Z