https://community.squareup.com/t5/Payments-Troubleshooting/Why-is-my-promo-code-from-text-messages-not-working/m-p/234542#M17839 <P>Are you able to include a screenshot of the coupon you are sending your customers, <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/336638">@perfectdesignz</a>? A screenshot of the actual coupon would be great, as well as one from your Square Dashboard from the edit screen of your campaign. Thank you!<BR /><BR /><EM>Another quick question out of curiosity: </EM>Have you tried opting in to your own text message marketing campaign yourself to test whether you are able to use the coupon yet?</P> Fri, 15 Jan 2021 01:48:53 GMT Valentina 2021-01-15T01:48:53Z https://community.squareup.com/t5/Payments-Troubleshooting/Why-is-my-promo-code-from-text-messages-not-working/m-p/234292#M17838 <P>i set up text messages and it offers customers a code for subscribing. when customers tried to redeem it does not work</P> Sat, 20 Sep 2025 12:33:59 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Why-is-my-promo-code-from-text-messages-not-working/m-p/234292#M17838 perfectdesignz 2025-09-20T12:33:59Z https://community.squareup.com/t5/Payments-Troubleshooting/Why-is-my-promo-code-from-text-messages-not-working/m-p/234542#M17839 <P>Are you able to include a screenshot of the coupon you are sending your customers, <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/336638">@perfectdesignz</a>? A screenshot of the actual coupon would be great, as well as one from your Square Dashboard from the edit screen of your campaign. Thank you!<BR /><BR /><EM>Another quick question out of curiosity: </EM>Have you tried opting in to your own text message marketing campaign yourself to test whether you are able to use the coupon yet?</P> Fri, 15 Jan 2021 01:48:53 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Why-is-my-promo-code-from-text-messages-not-working/m-p/234542#M17839 Valentina 2021-01-15T01:48:53Z https://community.squareup.com/t5/Payments-Troubleshooting/Why-is-my-promo-code-from-text-messages-not-working/m-p/325656#M17840 <P>Hello, I am having the same issues some customers can redeem and some don't have the option at all? I did the opt-in myself and it works for me but I need to figure out why my customers are not able to redeem. Please help if possible, thank you in advance</P> Thu, 09 Dec 2021 17:14:55 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Why-is-my-promo-code-from-text-messages-not-working/m-p/325656#M17840 SqueezeDNJ 2021-12-09T17:14:55Z