thread Re: Dashboard access? in Payments Troubleshooting

Dashboard access?

KatK — Sat, 20 Sep 2025 12:33:04 GMT

the $99 designer is trying to get authorization to access my dashboard & my email for square is saying not valid. I do not want to give my password to my real-time dashboard. Anyone know why this would happen?

Re: Dashboard access?

ashc — Mon, 18 Jan 2021 17:49:08 GMT

Hi @KatK,

I'm not sure if I follow what you mean by $99 designer or what you're looking to do here.

Can you be more specific so me or another seller can best assist?

Re: Dashboard access?

KatK — Tue, 19 Jan 2021 19:48:16 GMT

My website designer is trying to send me a request to allow him to update my site & it says my square email associated with my account is invalid.

I’d don’t want to give him my password for my account. How can he gain access to my online store without giving my information

Re: Dashboard access?

ashc — Tue, 19 Jan 2021 19:51:09 GMT

That's odd @KatK.

Where is this request page coming from? I wonder if your website is associated with a different email address because sometimes I see accounts that have a different email in Weebly than they do in Square.

Re: Dashboard access?

KatK — Wed, 20 Jan 2021 15:19:17 GMT

It’s coming from a website designer. It says on the site that they can request access to square online without giving my PW for square. I do have the same email as weebly as square.

Re: Dashboard access?

KatK — Wed, 20 Jan 2021 15:24:12 GMT

My problem is it says my email isn’t associated with my square acct. it’s the only email I have

Re: Dashboard access?

ashc — Wed, 20 Jan 2021 15:26:36 GMT

Shoot. @KatK if that is your only email I'd recommend reaching out to our direct CS E-Comm team who can take a closer look.

The Seller Community here is intended for seller to seller conversation so I wouldn't be able to bring up your account myself to see what could be causing this but they can assist you further.