WordPress - Woocommerce - Square - Subscriptions problem

IrishCincy2021 — Sat, 20 Sep 2025 12:32:35 GMT

WordPress website

PHP version 7.3.6

WooCommerce version 4.9.0

WooCommerce Square version 2.2.5

WooCommerce Subscriptions version 3.0.12

We are trying to receive recurring payments on Square via WooCommerce for annual memberships.

One-off payments are working fine but recurring payments are not working.

When a customer tries to submit their credit card information for a recurring payment product they submit their card information at which point they should receive a payment received notification, but they do not. It seems to stay on the submit payment screen.

WooCommerce are telling us that Square is causing the problem.

Is there anyone from Square I can chat with or speak to? I cannot figure out how to get in contact with them.

Re: WordPress - Woocommerce - Square - Subscriptions problem

Valentina — Thu, 21 Jan 2021 00:57:11 GMT

Can you please reach out to our API support team directly, @IrishCincy2021?

They can point you in the right direction here if you can please contact them with the following information:

Error(s) that you are seeing when this happens; screenshots would be great if you have them
Any information WooCommerce has given you so far, especially if they pointed to a specific issue on the Square side (If it was via chat/email, the transcript would be very helpful)
Your WooCommerce case number

thread Re: WordPress - Woocommerce - Square - Subscriptions problem in Payments Troubleshooting

WordPress - Woocommerce - Square - Subscriptions problem

Re: WordPress - Woocommerce - Square - Subscriptions problem