thread Re: My digital items won't show as visible in Payments Troubleshooting

My digital items won't show as visible

yarnrebel — Sat, 20 Sep 2025 12:32:07 GMT

My digital items won't show as visible because it says I don't offer pick up. And it doesn't give me the option to choose shipping. Yet if I change them to a physical item they show up fine. I've read the articles on adding digital items and still haven't been able to get them to list properly.

Re: My digital items won't show as visible

Goldneye — Wed, 20 Jan 2021 15:23:42 GMT

HI, you can check a couple of places to see what may be the issue. Even though its digital items, default fulfillment method still needs to be setup.

Does each item correctly state its fulfillment method?

Checkout Fulfillment Method properly setup?

Online Dashboard, Settings, Checkout, upper right Advanced Settings, scroll down to Default Fulfillment Method

Re: My digital items won't show as visible

yarnrebel — Thu, 11 Feb 2021 22:53:17 GMT

Sorry I didnt reply sooner! I ended up having to delete the items and start from scratch. The second time around everything listed perfectly.

Thanks for your suggestions. I appreciate the response.

Re: My digital items won't show as visible

AshleyK — Fri, 12 Feb 2021 14:20:07 GMT

@yarnrebel thank you so much for sharing that solution! I've marked your comment as best answer so it will better assist our sellers in the future. Have a great day and I look forward to seeing you around the Community more. 🙂

Re: My digital items won't show as visible

amyrosner — Tue, 16 Feb 2021 20:24:40 GMT

I just now went though this with a member of the Square support team, who was awesome. Change the type of item to digital and save. Open the item back up and save it again. Open it up again, click in the description or price field, then you'll be able to make it visible. It's crazy. Hopefully the devs will get this bug cleared up!

Re: My digital items won't show as visible

yarnrebel — Wed, 17 Feb 2021 11:49:26 GMT

I actually solved it by deleting the items and starting over. Before that the only fulfillment option it showed was pick up and it wouldn't make the digital items visible unless I chose that option. So I decided to start from scratch! Worked perfectly the second time around. Whatever the bug is I hope it gets fixed so others don't have the same issue in future.

Have a great day!

Re: My digital items won't show as visible

Cjonesfly — Fri, 28 May 2021 16:38:14 GMT

It is ridiculous that we must do 3 things to get an item visible. Once I put an item into my system, it should be visible once I save. Why would anyone not want this items to be visible on the website? When I add inventory, and I have hundreds of items, it should become visible as soon as I am finished. I usually add inventory on my Square Retail app so I can add a picture, which I can not did very easily with my laptop. Are you saying, I must go back to every item and save it as digital, save it again, close and re-open it, go to description and price field, then make it visible?! I might as well close my square account and go to some other e-commerce software.

Re: My digital items won't show as visible

Cjonesfly — Fri, 28 May 2021 16:39:16 GMT

Out of curiosity, how did you get anyone to answer the phone? very frustrating!

Re: My digital items won't show as visible

mattwells — Wed, 29 May 2024 19:29:00 GMT

Hi there,

I noticed this thread about some the challenges with sell digital products natively with Square. I thought I'd chime in with some helpful news. We just released SendOwl app in the Square Marketplace that makes selling digital products a breeze!

SendOwl is an all-in-one platform for selling digital products, memberships, and more. It integrates seamlessly with your existing website and provides secure, automated delivery of your digital files.

Here's how SendOwl can help you set up digital products with variations:

Install the SendOwl app in your Square account
Upload your digital files to SendOwl (supports various formats like PDF, EPUB, MP3, MP4, etc)
Connect your SendOwl products to your Square products
Start selling! SendOwl handles the automatic, secure delivery for you

The key benefits are:

Supports all file types and sizes
Secure file storage & delivery (expiring links, PDF stamping)
Built-in payment processing & checkout
Trusted by thousands of online sellers, with over $2 billion in sales powered by SendOwl

I hope this helps point you in the right direction! Let me know if you have any other questions.

Best regards,

Matt Wells