thread Re: Fulfillment options are incorrect in Payments Troubleshooting

Fulfillment options are incorrect

MaineMadeHats — Sat, 20 Sep 2025 12:31:55 GMT

I have 16 items in one of my categories. Each item has both Shipping and Pickup selected in their item descriptions. I have my default fulfillment method set at Shipping. My advanced Settins are for both Shipping and Pickup. BUT, all of my items in this category are showing to customer as pickup only.

This is new. I am in the middle of a sale. Out of 4 orders and 2 could not select shipping.

Any ideas on what I am missing? Thanks for any advice!

Nancy Crowley

Maine Made Hats And Sweaters

Re: Fulfillment options are incorrect

Goldneye — Wed, 20 Jan 2021 21:36:53 GMT

HI, can you please share a screenshot? or Link?

You stated you have Default FulFillment at Shipping but under Advanced Shipping and Pickup. All the settings need to match. Item Page, Advanced Settings.

Re: Fulfillment options are incorrect

MaineMadeHats — Wed, 20 Jan 2021 21:58:31 GMT

I thought Default Fulfillment was the choice you want the method you want automatically deleted, but the other chose would also be shown.

Here are some screen prints. The store is Maine Made Hats and Sweaters and the category s the first one, Scrub Caps.

Re: Fulfillment options are incorrect

Goldneye — Wed, 20 Jan 2021 22:14:15 GMT

HI, the system needs to know how you want to handle purchases.

Does each item correctly state its fulfillment method?

Is Pickup & Delivery properly setup?

Is Checkout properly setup?

They all need to match. The customer will click on their option for checkout.

Re: Fulfillment options are incorrect

MaineMadeHats — Wed, 20 Jan 2021 22:25:55 GMT

Yes, except Checkout Can only be 1 choice.

Here are pics of the item, the Pickup & Delivery Advanced Settings and the Default Fulfillment Method.

Re: Fulfillment options are incorrect

Goldneye — Wed, 20 Jan 2021 23:20:35 GMT

HI, have you set up your Shipping Rates?

I have clicked around, added items to cart with everything stating Pickup.

Re: Fulfillment options are incorrect

MaineMadeHats — Thu, 21 Jan 2021 00:32:49 GMT

Yes, I have had this set up for over a year.

Re: Fulfillment options are incorrect

MaineMadeHats — Thu, 21 Jan 2021 01:12:13 GMT

I have customers trying to place order that require shipping so I changed all items in the Scrub Caps Category to only shipping.

Re: Fulfillment options are incorrect

Goldneye — Thu, 21 Jan 2021 15:19:00 GMT

HI, each time you have changed or added anything, have you Published the site again?

If the Shipping and Pickup are not displaying as they should, I believe you would need to contact Support.