thread Re: COUPON ISSUE in Payments Troubleshooting

COUPON ISSUE

ryderlyons — Sat, 20 Sep 2025 12:30:32 GMT

I set up a coupon but when I test it on the buying page, it says coupon not valid. What am i doing wrong?

Re: COUPON ISSUE

Goldneye — Mon, 25 Jan 2021 15:10:27 GMT

HI, hopefully this Square Support page will help.

https://squareup.com/help/us/en/article/6880-create-a-coupon-in-square-online-store

Re: COUPON ISSUE

Scheek — Sat, 09 Mar 2024 14:39:09 GMT

I'm having the following issue:

First of all, setting up coupons and/or discounts are very confusing. I have followed the instructions in help and finally go the coupon code to show up in check out, but now the Coupon code is showing up as $0 at checkout instead of $100 off. What do I need to do to fix this issue?

Re: COUPON ISSUE

BernadetteA — Sun, 10 Mar 2024 03:01:34 GMT

Hi @Scheek 👋 I'm sorry to hear you are having some trouble setting up your coupons. Are you creating this for your Square Online website? Is this for a particular item, and if so, can you let us know the name of the item?

Re: COUPON ISSUE

Scheek — Sun, 10 Mar 2024 11:45:07 GMT

Yes, I'm creating it form my online website. The item is TLF - 1 Job Post credit, Category: Post a Job.

Re: COUPON ISSUE

Laurie_ — Mon, 11 Mar 2024 06:10:59 GMT

Thanks for confirming, @Scheek, I'm just jumping in here to lend a hand!

I checked this item on your site (TLF - 1 Job Post credit) and found that when I selected the 'One time' option for $150, once the item was added to my cart, it displayed at the discounted price of $50.

It seems like this is now working as expected. However, please let us know if you're still experiencing any issues, and we can always investigate further.

For your reference, you can click on the following link to view the steps to create discounts and coupons for Square Online items.