thread Re: Is there an issue with Dashboard? in Payments Troubleshooting

Is there an issue with Dashboard?

MoniJ — Sat, 20 Sep 2025 12:30:26 GMT

I'm having an issue with dashboard. Noticed it last night, thought maybe it was just my timing with an update, issue, etc. But it's the same today.

When I go to 'Items', 'Transactions', 'Reports' 'Invoices' I get the oops something went wrong message.

I need to manage my business. Square Tech, any info on this?

HELP!! SOS! Our entire schedule and client base disappeared!

ismilestudios — Mon, 25 Jan 2021 15:50:12 GMT

We can't see any appointments or clients. HELP!

Re: HELP!! SOS! Our entire schedule and client base disappeared!

MassagebySadie — Mon, 25 Jan 2021 16:03:43 GMT

I'm in the same boat. Was there a notification I missed? I thought it was just my phone at first, but it the same with the laptop.

Re: Is there an issue with Dashboard?

MTS17 — Mon, 25 Jan 2021 16:06:13 GMT

I am getting the same message and can not create a new invoice!

Re: HELP!! SOS! Our entire schedule and client base disappeared!

ismilestudios — Mon, 25 Jan 2021 16:15:50 GMT

Sadie - we are back up - hopefully you are too - must have been a system wide glitch

Re: Is there an issue with Dashboard?

ashc — Mon, 25 Jan 2021 18:34:26 GMT

Hey everyone,

Sorry for the delayed response here.

We were experiencing outages earlier with all of our services that utilize the customer directory database.

The banner shows at the top of the Community here for our Status Page where we've been sharing updates. Sorry for the disruption!

Re: Is there an issue with Dashboard?

adolg — Tue, 26 Jan 2021 12:18:43 GMT

There are no transactions showing at all while hitting the transactions button on the dashboard

Re: Is there an issue with Dashboard?

LynnKushyboutiq — Sat, 17 Apr 2021 17:15:58 GMT

th I am still having the issue in dashboard that gives an error everytime i try to open item library! toady 4/17/21

Re: Is there an issue with Dashboard?

ArcaneMoonLLC — Sat, 17 Apr 2021 18:23:03 GMT

The status report is incorrect. I can not access my Item library and when I asked for an ETA on when this will be fixed, I was told they don't know. How can I do my business if I cant add items to my library??

Re: Is there an issue with Dashboard?

nika — Sat, 17 Apr 2021 21:05:18 GMT

Sorry for the trouble today @LynnKushyboutiq @ArcaneMoonLLC. We were having some Dashboard issues but everything is working as it should now.

Re: Is there an issue with Dashboard?

jughandlefarm — Wed, 02 Feb 2022 15:57:08 GMT

I am having this same issue this morning. get the message "opps something went wrong when I try to make an invoice,

Re: Is there an issue with Dashboard?

mudpiestand — Thu, 21 Apr 2022 16:40:34 GMT

I'm now having this issue and it's 4/21/22. Nothing is showing as an issue and I can't get in touch with anyone. Need helps ASAP

Re: Is there an issue with Dashboard?

Gardentoes11 — Thu, 21 Apr 2022 16:48:39 GMT

I can't do anything to create an invoice either. Tried different browsers, different computers, different windows. It won't open my template. Just says "Oops, something went wrong." Frustrating! I've got work to do, & I need to collect payments.

Re: Is there an issue with Dashboard?

ChandlersAngels — Tue, 20 Sep 2022 15:42:23 GMT

Having the same issue for weeks and still today. I get the Oh no, something went wrong error when i click Items Library. I'm able to edit on the iOS app for the same account, but want to edit in a browser.

Re: Is there an issue with Dashboard?

JJ_ — Thu, 22 Sep 2022 17:25:50 GMT

Hello, @ChandlersAngels

If you're still experiencing this, I can recommend trying this in an incognito or private window in your browser and confirming if the issue persists. If it does, then you'll want to reach out.

If you haven't already, your best bet is to get in touch with us directly, so that a member of our Support team can dig in with you. When you have a moment, please reach out directly by logging into your Square account and heading here.

P.S. Welcome to the Seller Community