thread Re: Items says "Available" online but zero stock in Payments Troubleshooting

Items says "Available" online but zero stock

TiffanyNR — Sat, 20 Sep 2025 12:30:10 GMT

Hello, my items says available and customers have been able to make purchases of items that I have zero stock of. When I go to the Square Dashboard, the stock says "0". When I go to the Online Square dashboard, it says "Available", and the toggle switch for track stock won't stay on. Every time I toggle to "on" to track stock and enter "0" quantity and click update, it reverts back to "off" to track stock and remain listed as available.

Re: Items says "Available" online but zero stock

TiffanyNR — Tue, 26 Jan 2021 03:11:34 GMT

I've also tried to disable the location on the Square dashboard so it won't show stock online, but that also does not work.

Re: Items says "Available" online but zero stock

sayra — Tue, 26 Jan 2021 23:35:10 GMT

Hey @TiffanyNR- Can I please get the exact name of the items this is happening with? I also need your website URL?

I'll be on the lookout for your reply.

Re: Items says "Available" online but zero stock

TiffanyNR — Wed, 27 Jan 2021 00:50:54 GMT

@sayra Today, the item has updated and now allows the toggle "track stock" to stay on.

Thank you! It might have been a glitch on Square, but it did cause issues with customers ordering when we didn't have any stock and had to inform our customers of the error.

Re: Items says "Available" online but zero stock

sayra — Wed, 27 Jan 2021 02:12:13 GMT

Glad to to hear that your Items are back to normal and sorry about the interruption. I'm not sure what could of happened. Let me know if you have any other questions.

@TiffanyNR.

Re: Items says "Available" online but zero stock

TiffanyNR — Wed, 05 Jan 2022 01:28:47 GMT

Hello @sayra

I'm actually still experiencing this same glitch. Every time I toggle track stock to "off", the next day it automatically reverts to "on".

Can you please assist? Also, this applies to a variation in my items.

Re: Items says "Available" online but zero stock

sayra — Thu, 06 Jan 2022 18:25:58 GMT

Hey @TiffanyNR, This may be an account-specific issue. Let me see what other information I can gather. We may need to open a ticket to have someone take a look at the back end of your account.

Have you called our Customer Success Team to look into this further?

Re: Items says "Available" online but zero stock

TiffanyNR — Thu, 06 Jan 2022 19:09:38 GMT

Hello @sayra

I'll go ahead and give them a call thank you