thread Re: Customer display is not functioning in Payments Troubleshooting

Customer display is not functioning

Quarterswine — Sat, 20 Sep 2025 12:30:00 GMT

hello all

i have been using square stand and use 2nd ipad as customer display

after recent square update and trying the “new square point of sale screen”

customer display is no longer functioning. will square fix this problem?

Square stand - customer display is not functioning.

Quarterswine — Tue, 26 Jan 2021 03:46:05 GMT

hello all

i have been using square stand and use 2nd ipad as customer display

after recent square update and trying the “new square point of sale screen”

customer display is no longer functioning. will square fix this problem?

Re: Customer display is not functioning

Joe — Tue, 26 Jan 2021 13:06:50 GMT

HI there, @Quarterswine 👋 Thanks for taking the time to reach out to us here on the Seller Community!

So sorry to hear about the trouble here with your customer display. This sounds strange, indeed. Would you mind walking through these specific troubleshooting steps? They've been proven to work in regards to the Stand customer display.

Let us know if that fixes any outstanding issues! Keep us updated!

Re: Square stand - customer display is not functioning.

Joe — Tue, 26 Jan 2021 13:09:38 GMT

Hi again, @Quarterswine - just dropping a quick housekeeping note; I've gone ahead and merged this thread into the previous thread you posted that included this question.

Have a great rest of your day!

Re: Customer display is not functioning

Quarterswine — Tue, 26 Jan 2021 16:30:58 GMT

Hello @Joe

i have fully updated ipad ios and updated square point of sale on both square stand and customer display.

as soon as i press new “ square point of sale” in setting customer display just show 0.00 and doesn’t communicate. Therefore i tried to close the square app on ipad that we use to customer display and restart the app. It lets me reconnect but 0.00 is gone screen stays white blank.

so i have to go back to old square point of sale screen and customer display is back functioning

Re: Customer display is not functioning

Joe — Tue, 26 Jan 2021 20:06:26 GMT

Got it - thanks for clarifying that for me, @Quarterswine. Would you mind flagging this over to our Support Team directly? Looks like we may need to get some direct troubleshooting here in order to find out the cause of the issue.

We will keep an eye out for your contact!