thread Re: inventory tracking in Payments Troubleshooting

inventory tracking

TafvM — Sat, 20 Sep 2025 12:29:39 GMT

I'm having an issue with my inventory tracking. I look at the stock history and it will only show part of the certain items history. For example, dry shampoo stock was received two months ago and nothing since then but the transaction list and my shelves will show that they've sold but it will not be decreased in the item library. They are fully processed transactions that have been transferred to my account and no refunds are being given so I'm at a loss at this point.

Re: inventory tracking

Goldneye — Tue, 26 Jan 2021 20:14:44 GMT

HI, to be clear, you received stock, sold stock but inventory is not decreasing? Does each item have Track Stock turned on?

Re: inventory tracking

TafvM — Mon, 01 Feb 2021 20:29:18 GMT

Yes all the items have tracking on them. I received product last week added all of it to my inventory and when I went to check my history it says I recounted in December and hasn't tracked anything since then.

Re: inventory tracking

Joe — Thu, 04 Feb 2021 12:49:11 GMT

Any other tips you would recommend from your experience here, @Goldneye?

@TafvM - if this issue persists, we would recommend flagging it over to our Support Team directly. They can view your account setting and make sure everything is in order.

Re: inventory tracking

Goldneye — Thu, 04 Feb 2021 15:21:03 GMT

HI, you can contact Square Support here

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true