thread Why are my customers not receiving any text message opt-in in Payments Troubleshooting

Why are my customers not receiving any text message opt-in

Brookiebox — Sat, 20 Sep 2025 12:29:16 GMT

I recently signed up for square text messaging. When my customers text join nothing happens. They do not receive an optin confirmation.

Text Opt-in Next Working

cschindler3 — Fri, 29 Jan 2021 17:18:53 GMT

This reply was created from merging an existing thread: Text Opt-in Next Working

We have our texting marketing set-up but users are not getting the confirmation. Please help!

Re: Why are my customers not receiving any text message opt-in

nika — Thu, 28 Jan 2021 22:49:01 GMT

Hi @Brookiebox- I checked in with our Marketing Team about this and it looks like there were some issues with the opt-in yesterday. Looks like it's since been resolved. If any of your customers didn't receive a sign up confirmation, they'll want to retry by texting "JOIN" again. But it should be on the up and up now!

Re: Text Opt-in Next Working

Valentina — Fri, 29 Jan 2021 17:11:18 GMT

As Nika mentioned in this thread, we experienced some issues with this feature earlier this week @cschindler3 - everything should be running smoothly now, so please be sure to get in touch with our team directly if you're continuing to run into any troubles!

Re: Why are my customers not receiving any text message opt-in

DaphnesCloset21 — Sun, 01 Aug 2021 23:53:39 GMT

I am having this same issue!