thread Re: Customer Engagement in Payments Troubleshooting

Address incomplete when customer enters card number?

michele14 — Sat, 20 Sep 2025 12:28:35 GMT

I have a customer who can't checkout because when she enters her credit card number she receives a message that her mailing address is incomplete but there is nowhere to enter a mailing address (we are only online fro curbside pickup, we dont mail to anyone). This doesn't happen with other customers.

Re: Customer Engagement

isabelle — Tue, 02 Feb 2021 19:13:31 GMT

Hey @michele14!

Welcome to the Seller Community 🎉

Hmmm. What happens when they try to enter a different card number?

Re: Address incomplete when customer enters card number?

isabelle — Tue, 02 Feb 2021 19:16:43 GMT

@michele14-

Can you also try going to Square Online > Settings > Checkout > Advanced Settings > and adjust when you ask for a mailing address?

Re: Customer Engagement

michele14 — Tue, 02 Feb 2021 23:48:21 GMT

She doesn't have a different card. no one else has a problem.

Re: Address incomplete when customer enters card number?

michele14 — Tue, 02 Feb 2021 23:49:27 GMT

I dont ask for mailing addresses because I do not ship.

Re: Address incomplete when customer enters card number?

isabelle — Tue, 02 Feb 2021 23:55:18 GMT

Please give our Support Team a call so they can look into this - as I haven't heard of this happening before other than a faulty card or incorrect card number being entered @michele14!

Feel free to circle back to this thread with your findings in case any other seller comes across this issue.