thread Re: issues with marketing campaign images not loading in email accounts on iphone in Payments Troubleshooting

Anyone having issues with marketing campaign images not loading on iphone email accounts?

chrysagirl — Sat, 20 Sep 2025 12:28:22 GMT

Anyone having issues with marketing campaign images not loading on iphone email accounts?

I created all images on my microsoft laptop ( Surface Pro) and can see the entire campaign/ images in any email account on that however I can't see any images including the default SMs in the campaign template when it's viewed on my iphone or any other users iphone.

Re: issues with marketing campaign images not loading in email accounts on iphone

chrysagirl — Sun, 31 Jan 2021 19:36:58 GMT

Found my answer...It was due to the load remote images option not being on within the iphone's mail settings. settings>mail>load remote images

Re: issues with marketing campaign images not loading in email accounts on iphone

isabelle — Sun, 31 Jan 2021 20:31:03 GMT

Hey @chrysagirl!

Thank you so much for posting in the Seller Community and for circling back to provide us a best answer to your own question. We really appreciate that - because now other sellers with the same question will be able to find your answer!

Thanks again and we hope to see you around 🌟