thread Re: Printer Connectivity Issues in 4.24? in Payments Troubleshooting

Printer Connectivity Issues in 4.24?

garethnboyd — Sat, 20 Sep 2025 12:27:27 GMT

Having issues with Square Register maintaining connectivity to 2 wifi printers since updating to 4.24. Everything will work fine, until the register repeatedly loses connection and reconnects to the printers. Sometimes the print will be able to be resent, but most times not. For several hours, or even a whole day the wifi printers will be unavailable. Issue is intermittent, and both printers and square register are viewable and pintable on the network. Reasonably confident that the network and printers are function as they should. IPs reserved for both printers and for the Square Register, and both printers are running the latest available firmware. Proximity to the release(and subsequent update) to 4.24 is the only change that we can find.

Re: Printer Connectivity Issues in 4.24?

garethnboyd — Tue, 02 Feb 2021 15:21:43 GMT

Above sentence should read: "Issue is intermittent, and both printers and square register are viewable and pingable on the network"

Re: Printer Connectivity Issues in 4.24?

Valentina — Wed, 03 Feb 2021 20:57:37 GMT

So sorry to hear about the intermittent troubles, @garethnboyd!
Here's hoping your 2nd post in the Community is less troublesome than your 1st - welcome to the Seller Community 🎉

If you haven't already, I recommend running through the Square Register troubleshooting steps first. Our team can also dig in with you, if needed! If you need a hand with hardware issues from a member of our team, we recommend getting in touch directly for the fastest resolution, as we can put you in touch with a hardware specialist on the phone. When you have a moment, please reach out directly by logging into your Square account and heading here.