Issue with Delivery settings

MoniJ — Sat, 20 Sep 2025 12:27:23 GMT

We offer pick up, shipping and delivery made by our store. I went to update some information in my delivery settings page this morning and there is a required fee for deliveries ... We charge a flat $5 for deliveries, I don't appreciate the fact that Square is charging a mandatory fee for deliveries made by the store.

there needs to be the option on this fee setting shown below so that it can be turned off. Square should not require a fee if it's not needed. There is already a drop down for delivery fees.

How will you deliver orders to customers?

My own couriers $0.50 per order

On-Demand Delivery $1.50 per order

Square Online Store has partnered with courier services to offer on-demand delivery. You will not be charged any additional fees or commissions from our partners. On-Demand Delivery Terms of Service.

Re: Issue with Delivery settings

Kassi_ — Wed, 03 Feb 2021 16:26:22 GMT

Hey there, @MoniJ -

Thank you for reaching out with feedback on our On-Demand fees and Terms of Service.

I appreciate your candor in how the On-Demand fees effect your business and ways you would like to see it change. I will tag this for our Product Team, so they can see it as well.

Keep an eye out for our Product Updates for more information on upcoming launches.

Have a good day!

thread Re: Issue with Delivery settings in Payments Troubleshooting

Issue with Delivery settings

Re: Issue with Delivery settings