thread Reoccurring appts double booked in Payments Troubleshooting

Reoccurring appts double booked

Cmaselli86 — Sat, 20 Sep 2025 12:25:47 GMT

I notice that this app will let me book one person on top of another. I don’t let clients book their own appts. However when I try to book people sometimes it lets me book on top of another cleint. With out a warning.

Re: Reoccurring appts double booked

Kassi_ — Sun, 07 Feb 2021 14:26:13 GMT

Hey there, @Cmaselli86 -

Welcome to the Community & thank you for reaching out about double-booking with Appointments.

You can prevent this from happening for you future appointments by going to the Service and turning on the "processing time (double booking)" feature within that service. It will look like this.

Once it's turned on, when you try to book something you will see a little grey box stating this conflicts with a scheduled event.

Please let me know if you have any other questions.

Re: Reoccurring appts double booked

richeleT — Tue, 22 Feb 2022 23:10:12 GMT

I'm having the same issue, and ALL of my services have that toggled off. and its STILL happening.

Re: Reoccurring appts double booked

richeleT — Tue, 22 Feb 2022 23:40:57 GMT

Want to let you know that I found the fix. IF you had the double booking toggled ON at some point and a customer booked an appointment then you go back and toggled it back OFF. It doesn't not change the original appointment to not be double booked. You will have to go into the appointment, Choose Edit > Duration > turn off double booking appt IN the individual appt.